Gaming Retail Team Lead: Drive Sales & Service

YY CIRCLE (SG) PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

YY CIRCLE (SG) PRIVATE LIMITED seeks a capable Retail/Store Manager to lead a sales team in Singapore. You will drive KPI achievement, coordinate promotions, and ensure excellent customer service while overseeing daily operations and store presentation.

The ideal candidate has 3+ years in IT/Gaming retail, strong leadership and communication skills, and fluency in Mandarin. Willingness to work shifts and travel as required is expected.

Qualifications

• 3+ years of experience in IT/Gaming retail or similar role.
• Passion for retail and selling with enthusiasm for gaming products.
• Fluent in Mandarin; additional languages a plus.
• Team player with strong service orientation and self-motivation.
• Strong communication, interpersonal and leadership abilities.
• Good analytical and problem-solving skills; data-driven.
• Proficient with MS Office and computer literacy.
• Willing to work shifts, weekends and public holidays; able to travel overseas.

Responsibilities

• Drive and achieve KPI targets; supervise and motivate team.
• Coordinate and execute sales plans, events and promotions.
• Ensure Customer Experience standards; handle inquiries and complaints.
• Oversee daily store operations; maintain brand presentation and security.
• Lead daily briefings; coach Supervisors and onboard new staff.
• Perform yearly appraisals and assist Director with duties when required.

Skills

Team leadership

Interpersonal skills

Communication skills

Analytical & problem-solving

Retail selling skills

Willingness to travel

Passion for gaming/retail

Customer service mindset

Self-motivation

Tools

MS Office

Job description

YY CIRCLE (SG) PRIVATE LIMITED seeks a capable Retail/Store Manager to lead a sales team in Singapore. You will drive KPI achievement, coordinate promotions, and ensure excellent customer service while overseeing daily operations and store presentation.

The ideal candidate has 3+ years in IT/Gaming retail, strong leadership and communication skills, and fluency in Mandarin. Willingness to work shifts and travel as required is expected.