FX Middle Office Specialist — Operations & Process Improvement

BNY; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

BNY is seeking a Specialist 2, Execution Services, Markets Operations role based in Singapore. You will serve as a subject matter expert for FX Middle Office operations, supporting pre- and post-execution activities and liaising with traders, sales, and clients to ensure lifecycle controls and accuracy.

You will drive efficiency through AI and digital tools, own client relationships, and contribute to KPI reporting and change initiatives in a fast-paced, global financial services environment.

Qualifications

• Bachelor’s degree; banking background preferred.
• 2–4 years of banking experience preferred.
• Strong FX product knowledge including knowledge of the trade lifecycle is strongly preferred.
• Experience in FX Operations, Middle Office and/or Securities Settlements is strongly preferred.
• Proven track record in process improvement and implementing change.
• Proficiency with digital tools and foundational knowledge of AI is preferred.
• Good team player with cross-training across teams.
• Some coverage of public holidays will be required.

Responsibilities

• Serve as subject matter expert for the day-to-day operations of a FX Middle Office.
• Provide pre and post execution support to trading, Sales, and internal stakeholders on Markets FX businesses.
• Ensure that the key middle office controls are performed daily such as trade validation and life cycle maintenance.
• Proper coordination with Local Sub-Custodian banks to liaise on FX activity.
• Responsible for owning assigned client relationships, engaging with clients daily.
• Ensure work produced meets product/service standards and exceeds quality standards.
• Analyze and resolve exception, evaluate and escape risk items to management and business partners.
• Drive efficiencies in the daily environment – look to deploy AI, Digital Tools and automation initiatives on a consistent basis.
• Constantly identify opportunities for workflow improvement and operational efficiency, with a goal to reduce manual touchpoints and ongoing capacity creation.
• Provide support to business and technology managers. Strong ability to Identify, investigate, and resolve escalated and/or complex problems in transaction dispute and client query independently.
• Ensure procedures are properly documented.
• Responsible for publication and reporting of operations KRI and client KPIs for periodic service reviews.
• Partner with the Change team to assist in the deployment of change initiatives.
• Contributes to the achievement of related team’s objectives.

Skills

FX product knowledge

Trade lifecycle knowledge

Process improvement

AI & digital tools familiarity

Team player

Education

Bachelor's degree

Job description

BNY is seeking a Specialist 2, Execution Services, Markets Operations role based in Singapore. You will serve as a subject matter expert for FX Middle Office operations, supporting pre- and post-execution activities and liaising with traders, sales, and clients to ensure lifecycle controls and accuracy.

You will drive efficiency through AI and digital tools, own client relationships, and contribute to KPI reporting and change initiatives in a fast-paced, global financial services environment.