Functional Business Analyst

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

UNITED OVERSEAS BANK LIMITED is seeking a Functional Business Analyst to support Project Beacon, focusing on stablecoin/tokenised money capabilities and related digital channel experiences. You will drive end-to-end journey definition, TOM design, delivery support, and testing validation across wallets, tokenised settlement flows, and channel integrations.

Responsibilities include eliciting requirements with stakeholders, owning end-to-end journeys, contributing to TOM and run-state, and

Qualifications

• Bachelor's degree in Engineering, Business, Finance, or equivalent.
• 10+ years of banking or consulting with strong BA experience.
• Strong analytical, problem-solving and process design capabilities.

Responsibilities

• Lead requirements analysis & elicitation for tokenised money use cases and digital channels.
• Own end-to-end digital journeys across platforms including wallets, APIs, and portals.
• Contribute to Target Operating Model, run-state design, controls and reconciliation.
• Collaborate with cross-functional teams and translate requirements into test scenarios.
• Govern requirements baseline, traceability, and sign-off readiness.

Skills

Analytical thinking

Problem solving

Process design

Stakeholder management

Communication

Education

Bachelor’s degree in Engineering, Business, Finance, or equivalent

Tools

JIRA

Agile

Job description

JD

The Functional Business Analystwill support Project Beacon, UOB’s initiative involving stablecoin / tokenisedmoney capabilities and related digital channel experiences, working end-to-endfrom journey definition and requirements through Target Operating Model (TOM),delivery support, and test validation. The role partners closely with PaymentsBusiness Analysts, Product Owners, Technology, Operations, and Risk/Complianceto deliver compliant, scalable solutions across wallets, tokenised settlementflows, and channel integrations.

1) Requirements Analysis &Elicitation (Stablecoin / CBDC scope)

• Collaborate with business stakeholders and Payments BAs to elicit and validate business requirements for tokenised money use cases (e.g., issuance/minting, redemption/burning, transfers, on/off ramp, settlement, reconciliation).
• Analyse and document “to-be” processes and conduct impact assessment across channels, operations, settlement, reporting, risk controls, and downstream systems.
• Define detailed functional and non-functional requirements covering: wallet and account linking models; address management and whitelisting/blacklisting; authentication/authorisation and entitlements; maker-checker, limits, and approvals; compliance controls (screening triggers, audit trail, monitoring, reporting); data requirements (event logging, traceability, extracts); resiliency and operational readiness requirements.
• Identify, monitor, and manage requirement risks/issues and proactively prevent scope creep.

2) Digital Channels – End-to-EndJourney Ownership

• Own end-to-end channel journeys for Project Beacon capabilities across relevant digital platforms (e.g., corporate portal, mobile, APIs) including initiation, confirmation, receipts, history/status, and exception handling.
• Define multi-role journeys (initiator/approver/admin), entitlements, and service-request flows aligned to corporate controls.
• Work with UX and Technology to ensure journeys are intuitive, compliant, scalable, and aligned with payments/tokenised-money domain constraints.

3) Target Operating Model (TOM)& Run-State Design

• Develop / contribute to the Target Operating Model jointly with Payments BA and Operations: process flows, RACI, controls, SLAs, handoffs, exception management, and reconciliation.
• Define Day-2 run-state needs: monitoring, incident response, user support, investigation flows, and audit-ready evidence/logging requirements.
• Support change impact assessment from current state to target state for people, process, and technology.

4) Team Collaboration &Delivery Support

• Transition requirements to System Analysts and Engineering teams with clear traceability, acceptance criteria, and a maintainable knowledge base.
• Work with Test Manager/UAT to translate requirements into test scenarios and ensure coverage for wallet lifecycle events, entitlements/approvals, limits, compliance triggers, negative flows, edge cases, and operational exceptions.
• Provide Train-the-Trainer enablement and support operational readiness for go-live.

5) Testing, Defect Triage &Scope Management

• Review and validate test cases; clarify test findings and classify as defect vs. change request.
• Perform impact assessment and estimation for change requests, supporting release decisions and deployment planning inputs.
• Write functional release notes and contribute to deployment and cutover planning.

6) Stakeholder Management &Governance

• Act as a single point of accountability for functional clarity across business, payments, and technology stakeholders.
• Challenge requirements constructively by pushing back on unnecessary complexity and proposing alternative, industry-aligned solutions.
• Maintain strong governance on requirements baseline, traceability, and sign-off readiness.

Experience & Background

• Bachelor’s degree in Engineering, Business, Finance, or equivalent.
• Minimum 10+ years of relevant banking and/or consulting experience with strong exposure to Business Analysis roles.
• Strong analytical, problem-solving, and process design skills with ability to translate analysis into solutions that meet business objectives.
• Good understanding of technology and operational processes across banking functions; familiar with change management and project delivery fundamentals.
• Strategic forward-thinking approach to challenges with strong communications, influencing, negotiating, and stakeholder management skills.
• Passionate, diligent, resilient; ability to thrive in ambiguity and deliver under tight timelines.

Domain (Project Beacon)

Mandatory:

• 8–15 years’ experience in Business Analysis / Functional Analysis.
• 5+ years’ experience in Digital Channels and Transaction Banking / Payments.
• Strong capability in capturing and elaborating requirements (e.g., JIRA user stories) and Agile product/project delivery experience.
• Working knowledge of CBDC concepts (retail/wholesale models, settlement constructs, roles of intermediaries).
• Working knowledge of stablecoin concepts (issuance/redemption lifecycle, transfer and settlement flows, governance and controls at a conceptual level).
• Working knowledge of wallet concepts (custodial vs. non-custodial at a conceptual level, address management, authorisation/signing concepts).
• Ability to design end-to-end channel journeys, acceptance criteria, and operational flows including exceptions and reconciliation touchpoints.

Nice to have:

• Knowledge of payments and regulatory differences across Singapore, Malaysia, and Hong Kong.
• Awareness of competitor offerings (e.g., DBS / Citi) and digital banking trends for channels and payments.
• API and/or SWIFT integration exposure; experience with platform integration patterns and data flow mapping.
• Exposure to tokenisation platforms / DLT-based settlement initiatives and operationalisation of new rails.

Personal Qualities

• Articulate communicator with thought leadership; able to engage CXO stakeholders with confidence.
• Not an order-taker; able to challenge and simplify complex build needs and propose alternatives/best practices.
• Strong team player who collaborates effectively with other BAs and cross-functional teams.
• Strong presentation and meeting facilitation skills; structured documentation approach.
• Highly proactive, resourceful, and self-motivated; thrives in a fast-paced environment and meets deadlines.