Functional Business Analyst

Synechron; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Synechron is seeking a Functional Business Analyst with 10–12 years in the Cards and Payments domain to lead requirements and delivery across complex programs. The role focuses on automating processes, improving efficiency and ensuring alignment with client business objectives in a fast-paced environment.

The candidate will collaborate with product owners, design teams and development teams, translating business needs into detailed user stories and testable acceptance criteria.

Qualifications

• 10–12 years of experience in Cards and Payments domain.
• Experience in Cards Fraud (3DS, fraud detection and prevention).
• Card modernization initiatives and AI-driven projects are advantageous.
• Detail oriented with strong documentation skills.
• Ability to gather information from stakeholders and translate into requirements.

Responsibilities

• Manage project and program engagement including planning, vendor relationships, scope changes and risks.
• Deliver executive level communication on capabilities and solutions.
• Translate high level requirements into detailed documentation and user stories.
• Coordinate with product owners, designers and developers to ensure requirements are met.
• Identify dependencies and manage non-functional requirements and risks.
• Collaborate with test teams to translate requirements into test scenarios.

Skills

Cards & Payments domain

Stakeholder management

Requirements gathering

AI/ML in fraud domain

Job description

We have immediate opportunity for Functional Business Analyst

Job Role: Functional Business Analyst

Experience- 10 Years - 12 Years

Notice Period: Immediate to 30 days.

About Company:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honoured with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,500+ and has 55 offices in 20 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.

Diversity, Equity, and Inclusion

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Job Description:

A Functional PM/Business Analyst who is Success-driven and Focused business analyst bringing extensive expertise of automating manual processes, diagnosing existing inefficiencies and proposing innovative solutions based on specified needs. Candidate must have expertise in the cards and unsecured domain and excellent stakeholder management capability.

Key Responsibilities

Stakeholder and Communication Management:

• Manage all aspects of project and program engagement from planning, external vendor relationships, scope change, solutioning , risks and issues
• Continually manage stakeholder expectations through governance processes
• Deliver appropriate and effective executive level communication on capability and solutions

Process and Delivery Execution:

• Ability to translate high-level requirements into detailed documentation within the organization's context.
• Ability to evaluate and analyze existing business processes, and uncover areas for improvements.
• Ability to envision and design end to end business processes, journeys and communicate and clarify requirements with developers.
• Define detailed user stories based on business requirements, ensuring that they follow Client's prescribed format. Ensure that user stories have sufficient details so that developers are able to estimate and work with them.
• Define detailed business processes, spanning both online and offline aspects. Coordinate with various stakeholders in Client to get detailed requirements, and ensure that they are met through proposed solution.
• Ensure user stories are consistent and high-quality.
• Actively participate in planning meetings between Product Owners and System analysts to explain the story requirements.
• Work with the design team for requirements that require User Interface Design.
• Consult Solution Architect or System Analyst for technical requirements.
• Be available for Product Owner to discuss any dependencies or backlog topic. Assist the Product Owner in defining finer details of the product.
• Assist on operational impact and ensure affected areas embed in operational readiness plan
• Monitor and manage risks/issues related to scope creep
• Ensure non-functional requirements are incorporated
• Work with test manager and tester to translate business requirements into test scenarios

Key Requirements

• 10-12 years’ experience in Cards and Payment domain
• Experience in Cards Fraud domain – 3DS, Cards Fraud Detection, prevention, and customer management. Experience with Card Fraud Management platforms with AI/ML models, rules management and case management capabilities will be an added advantage.
• Experience in card modernization initiatives, transformation programs, and AI-driven innovation projects within the cards ecosystem will be a strong advantage.
• Detail oriented.
• Ability to translate high-level requirements into detailed documentation within the organization’s context.
• Ability to evaluate and analyze existing business processes, and uncover areas for improvements.
• Ability to envision and design end to end business processes keeping an eye on the details.
• Ability to gather critical information from meetings with various stakeholders and producing useful documentation.
• Ability to communicate and clarify requirements with developers.
• Ability to identify and clearly document dependencies.
• Excellent functional / documentation skills.