Full-Time / Part-Time Front Desk Staff (Music School)

Real Tone Music; Singapore; On-site; SGD 23,000 - 29,000; Full time

Job summary

Real Tone Music is seeking a full-time Front Desk & Customer Service Staff at its music school near Chinatown MRT, Singapore. You will warmly welcome students and parents, handle basic enquiries, and provide friendly front desk support.

You will maintain attendance, lesson packages and payment records, monitor schedules, assist with teacher calendars, and process fees. The role requires English and Chinese communication, strong organisational skills, and a customer-focused approach.

Qualifications

• Proficient in English and Chinese for customer interactions.
• Strong communication and organisational skills.
• Experience in front desk, customer service or administration (preferred).
• Ability to handle schedules, payments, and student records.
• Proficient with MS Office/Google Sheets.

Responsibilities

• Welcome students and parents, answer inquiries, and provide front desk support.
• Maintain student records including attendance, lesson packages and payment status.
• Monitor lesson schedules and resolve scheduling conflicts promptly.
• Process lesson fees and maintain payment records.
• Assist with teacher schedules and daily studio operations.

Skills

Bilingual English/Chinese

Customer service

Detail-oriented

Multi-tasking

Tools

MS Office

Google Sheets

Basic computer systems

Job description

Full-Time Front Desk & Customer Service Staff (Music School)

Part-time arrangements may be considered for suitable candidates.

Responsibilities | 工作职责

• Welcome students and parents, answer basic enquiries, and provide friendly front desk support.
  接待学生及家长，回复基本咨询，提供友善专业的前台服务。

• Maintain accurate student records, including attendance, lesson packages and payment status.
  整理及更新学生资料，包括出勤、课程配套及付款情况。

• Monitor lesson schedules and help resolve scheduling conflicts promptly.
  跟进课程安排，并及时协助处理排课冲突。

• Process lesson fees and maintain accurate payment records.
  协助收取学费，并确保付款记录准确。

• Assist with teacher schedules and daily studio operations.
  协助教师课程表及日常营运，确保课程顺利进行。

Requirements | 任职要求

• Able to communicate confidently in English and Chinese, as the role supports English- and Chinese-speaking students and parents.
  能流利使用英文及中文沟通，以服务英文及中文学生和家长。

• Responsible, organised, detail-oriented and able to handle multiple tasks.
  有责任心、有条理、注重细节，并能处理多项工作。

• Previous front desk, customer service or administrative experience is strongly preferred.
  具备前台、客户服务或行政相关经验者优先考虑。

• Experience handling schedules, payments, customer enquiries or student records will be an advantage.
  有处理排课、收费、客户咨询或学生资料经验者更佳。

• Comfortable using Microsoft Office, Google Sheets and basic computer systems.
  熟悉 Microsoft Office、Google Sheets 及基本电脑操作。

• Friendly, professional and comfortable communicating with customers.
  待人友善专业，乐于与客户沟通。

Working Hours | 工作时间

• Weekdays: 2:00 PM–10:00 PM
  平日：下午 2:00 至晚上 10:00

• Weekends: 10:00 AM–7:00 PM
  周末：上午 10:00 至晚上 7:00

Applicants must be able to work evenings and weekends.
申请者必须能够配合晚间及周末工作。

Location | 工作地点

Near Chinatown MRT Station, Singapore