Bilingual Front Desk & Student Services Coordinator

Real Tone Music; Singapore; On-site; SGD 23,000 - 29,000; Full time

Job summary

Real Tone Music is seeking a full-time Front Desk & Customer Service Staff at its music school near Chinatown MRT, Singapore. You will warmly welcome students and parents, handle basic enquiries, and provide friendly front desk support.

You will maintain attendance, lesson packages and payment records, monitor schedules, assist with teacher calendars, and process fees. The role requires English and Chinese communication, strong organisational skills, and a customer-focused approach.

Qualifications

• Proficient in English and Chinese for customer interactions.
• Strong communication and organisational skills.
• Experience in front desk, customer service or administration (preferred).
• Ability to handle schedules, payments, and student records.
• Proficient with MS Office/Google Sheets.

Responsibilities

• Welcome students and parents, answer inquiries, and provide front desk support.
• Maintain student records including attendance, lesson packages and payment status.
• Monitor lesson schedules and resolve scheduling conflicts promptly.
• Process lesson fees and maintain payment records.
• Assist with teacher schedules and daily studio operations.

Skills

Bilingual English/Chinese

Customer service

Detail-oriented

Multi-tasking

Tools

MS Office

Google Sheets

Basic computer systems

Job description

Real Tone Music is seeking a full-time Front Desk & Customer Service Staff at its music school near Chinatown MRT, Singapore. You will warmly welcome students and parents, handle basic enquiries, and provide friendly front desk support.

You will maintain attendance, lesson packages and payment records, monitor schedules, assist with teacher calendars, and process fees. The role requires English and Chinese communication, strong organisational skills, and a customer-focused approach.