Frontline Customer Care Specialist

ScienTec Consulting Pte. Ltd.; Singapore; In loco; SGD 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

ScienTec Consulting Pte. Ltd. is seeking a frontline Customer Support professional who will be the first point of contact for customers, handling enquiries with a friendly and professional approach, and providing accurate solutions.

You will resolve inquiries at first contact where possible, listen actively to understand needs, and collaborate with the team to flag recurring issues and improve services. This role is suitable for candidates with GCE O-Level or a Diploma and Singaporean status.

Competenze

• Minimum GCE O-Level, Diploma, or equivalent in any discipline.
• Singaporeans only.

Mansioni

• Handle customer enquiries professionally, efficiently, and with a solutions-first mindset.
• Listen actively to understand customer needs and provide accurate, helpful responses.
• Resolve customer enquiries and issues at first point of contact wherever possible, escalating complex cases appropriately.
• Collaborate with team members and supervisors to flag recurring issues and contribute to service improvements.

Conoscenze

Customer service

Communication

Formazione

GCE O-Level

Diploma

Descrizione del lavoro

ScienTec Consulting Pte. Ltd. is seeking a frontline Customer Support professional who will be the first point of contact for customers, handling enquiries with a friendly and professional approach, and providing accurate solutions.

You will resolve inquiries at first contact where possible, listen actively to understand needs, and collaborate with the team to flag recurring issues and improve services. This role is suitable for candidates with GCE O-Level or a Diploma and Singaporean status.