Front Office Trading Platforms Support - Hong Kong

OPTIONS GROUP SINGAPORE CONSULTING PTE. LTD.; Singapore; On-site; SGD 98,000 - 147,000; Full time

Job summary

OPTIONS GROUP SINGAPORE CONSULTING PTE. LTD. in Hong Kong seeks an experienced Front Office Trading Platforms Support professional to provide L1/L2 production support for direct trading and execution platforms across Fixed Income, FX and Structured Products.

You will work with Sales & Trading desks across Asia, coordinating with global teams, vendors and brokers to ensure seamless trade execution, booking accuracy and STP workflows using Bloomberg TOMS, ALLQ and ServiceNow.

Qualifications

• Experience in L1/L2 production support for front office trading platforms.
• Knowledge of Fixed Income, FX or Structured Products trading environments.
• Experience with Bloomberg TOMS, ALLQ and ServiceNow.

Responsibilities

• Deliver L1/L2 production support for direct trading and execution platforms (Fixed Income, FX, Structured Products).
• Support Sales & Trading desks across multiple Asian locations ensuring trade execution and STP workflows.
• Monitor and resolve trade capture issues, platform alerts and booking issues including Bloomberg TOMS and CMF errors.
• Act as the first point of contact for trading platform incidents during trading hours with clear communication.
• Log, triage and manage incidents via ServiceNow; coordinate with global Front Office Support teams, brokers and vendors.
• Handle user onboarding/offboarding for DTP platforms with access management coordination.
• Support client/trader enablement across execution platforms including ALLQ and TOMS.
• Participate in platform changes (upgrades, cutovers, EOL), testing and UAT connectivity for DTP changes.
• Maintain runbooks and supporting documentation for audit/compliance.

Skills

L1/L2 support

Front Office Trading Platforms

Bloomberg TOMS

CMF errors

STP workflows

Incident management

Trade connectivity

Market connectivity

ServiceNow

Sales & Trading support

Tools

Bloomberg TOMS

ALLQ

ServiceNow

Bloomberg Terminal

CMF

Job description

Front Office Trading PlatformsSupport

Location: Hong Kong

The Opportunity

We are seeking an experienced Front Office Trading Platforms Support to join a leading global financial institution in Hong Kong.

This is a front-office-facing production support role responsible for providing L1 and L2 support across a range of trading platforms, including electronic trading and market connectivity. The successful candidate will play a key role in ensuring seamless day-to-day trading activities, supporting Sales and Trader workflows, and acting as a trusted point of contact for STP-related enquiries from internal stakeholders.

The role requires strong domain knowledge of Front Office Trading Platforms Support, combined with hands-on experience supporting business-critical trading applications within a fast-paced trading environment.

You will work closely with Sales & Trading desks across Asia, as well as global support teams, technology teams, infrastructure teams, vendors and brokers. The environment places a strong emphasis on collaboration, knowledge sharing, operational resilience and continuous improvement.

The position also provides opportunities to expand your technical expertise and build strong relationships with key stakeholders across the region.

Key Responsibilities

• Deliver comprehensive L1 and L2 production support for direct trading and execution platforms across Fixed Income, FX and Structured Products, ensuring smooth operation throughout trading hours.
• Support front-office Sales & Trading desks across multiple Asian locations, maintaining continuity of trade execution, booking accuracy and STP workflows.
• Monitor and resolve trade capture issues, booking breaks, rejects and platform alerts, including issues relating to Bloomberg TOMS and CMF errors, responding promptly to maintain operational efficiency.
• Act as the first point of contact for trading platform incidents and user issues during trading hours, providing clear communication and dependable support.
• Log, triage and manage incidents through ServiceNow, coordinating with global Front Office Support teams, vendors such as Bloomberg, brokers and infrastructure teams to ensure timely resolution.
• Communicate effectively with users throughout incidents and conduct appropriate post-incident follow-up to ensure clarity and resolution.
• Handle user onboarding and offboarding for DTP platforms, including book access, user mapping and entitlement changes, working closely with Access Management, TEC and HR teams.
• Support client and trader enablement across execution platforms, including ALLQ and TOMS books, by facilitating broker connectivity.
• Participate in platform changes, including upgrades, cutovers and EOL activities, and support testing, user validation, UAT connectivity testing and release coordination for DTP-related changes.
• Support audit and compliance requirements, including gathering evidence relating to DTP platforms and maintaining accurate runbooks, procedures and supporting documentation.

What We Are Looking For

The successful candidate will bring strong Front Office Trading Platform Support domain knowledge and the ability to operate effectively in a business-critical trading environment.

You should be comfortable working directly with Sales & Trading users, troubleshooting production issues during trading hours and coordinating across technology teams, vendors and other stakeholders to maintain platform stability and trading continuity.

Experience supporting electronic trading, trade execution, market connectivity, trade capture, booking and STP workflows will be particularly relevant to this position.

Exposure to platforms and tools such as Bloomberg TOMS, ALLQ and ServiceNow, together with experience supporting Fixed Income, FX and/or Structured Products trading environments, will also be highly relevant.

Location

Hong Kong

Candidates with relevant Front Office Trading Platform Support experience who are currently based in Hong Kong are strongly encouraged to apply.