Front Office FICC Credit Support

TEKsystems; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

TEKsystems in Singapore seeks an experienced Front Office Credit Trading Support to ensure stability and performance of trading platforms. You will work closely with Front Office users, technology teams, and business stakeholders to enable smooth trading operations.

The role requires strong SQL, Bloomberg and Excel skills, plus excellent communication and problem-solving abilities to manage trader queries and investigations in a fast-paced environment.

Qualifications

• Experience supporting Front Office Trading or Sales teams in a banking/financial markets environment.
• Strong communication and stakeholder management skills.
• Proficiency with SQL for trade investigations and data analysis.
• Familiarity with Bloomberg, Excel, and market data platforms.

Responsibilities

• Provide L1/L2 support to Front Office Credit Trading and Sales teams.
• Serve as the primary point of contact for trader queries, trade investigations, and business support requests.
• Support the day-to-day operation of trading platforms and ensure a smooth trading experience for business users.
• Investigate trade discrepancies, booking issues, and settlement queries with cross-team collaboration.
• Monitor trading activities and liaise with technology, middle office, and operations to drive timely resolution.

Skills

Stakeholder management

Analytical problem-solving

Attention to detail

Multi-priority handling

Tools

SQL

Excel

VBA

Bloomberg

Job description

• Provide L1/L2 support to Front Office Credit Trading and Sales teams.
• Serve as the primary point of contact for trader queries, trade investigations, and business support requests.
• Support the day-to-day operation of trading platforms and ensure a smooth trading experience for business users.

• Provide L1/L2 support to Front Office Credit Trading and Sales teams.
• Serve as the primary point of contact for trader queries, trade investigations, and business support requests.
• Support the day-to-day operation of trading platforms and ensure a smooth trading experience for business users.

We are seeking a highly motivated and experienced Front Office Credit Trading Support professional to join a leading global financial institution. In this role, you will work closely with Front Office users, technology teams, and business stakeholders to ensure the stability, availability, and performance of critical trading and risk platforms. Operating in a fast-paced, high-impact environment, the successful candidate will combine technical expertise, analytical problem-solving skills, and stakeholder management capabilities to support business-critical operations.

Key Responsibilities

• Provide L1/L2 support to Front Office Credit Trading and Sales teams.
• Serve as the primary point of contact for trader queries, trade investigations, and business support requests.
• Support the day-to-day operation of trading platforms and ensure a smooth trading experience for business users.
• Investigate trade-related issues, including booking discrepancies, missing trades, settlement queries, and workflow exceptions.
• Liaise with technology, middle office, operations, and other support teams to drive timely resolution of issues.
• Monitor critical trading activities and elevate issues where appropriate.
• Assist with trade lifecycle investigations and front-to-back process flow analysis for Credit and Fixed Income products.
• Support business users with system functionality, issue troubleshooting, and process-related queries.
• Utilize tools such as Bloomberg, SQL, Excel, and other support applications for analysis and issue investigation.
• Maintain regular communication with traders and stakeholders, providing timely updates on outstanding issues.
• Contribute to operational process improvements and identify opportunities to enhance user experience and service quality.
• Support new business initiatives, platform onboarding activities, and production readiness reviews where required.

Key Qualifications

• Experience supporting Front Office Trading, Sales, or Risk teams within a banking or financial markets environment.
• Good understanding of Credit products, Fixed Income products, and trade lifecycle processes.
• Experience in Trade Floor Support, Markets Support, Middle Office, Product Control, or Front Office Support functions.
• Strong stakeholder management and relationship-building skills with the ability to interact confidently with traders and senior business users.
• Excellent communication skills and ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Basic to intermediate SQL knowledge for trade investigations and issue analysis.
• Familiarity with Excel, including VBA knowledge, would be advantageous.
• Exposure to FIX messaging protocols is beneficial.
• Experience working with Bloomberg or other market data platforms is preferred.
• Understanding of front-to-back operational processes and trade flows.
• Ability to work independently while collaborating effectively across business and technology teams.