Front Office Associate | Guest Experience & Career Growth

JEN by Shangri-La; Singapore; On-site; SGD 29,000 - 36,000; Full time

Benefits offered by this job

Career development

Duty meals & flexible benefits

Complimentary room nights

Discounted room and dining rates

Job summary

JEN by Shangri-La is seeking a Front Office Associate in Singapore to deliver outstanding guest experiences at our hotel. You will welcome guests, assist with check-in/check-out, and respond to inquiries with a warm, professional approach.

You will work as part of a dynamic front office team, ensuring smooth operations, resolving issues promptly, and contributing to high guest satisfaction scores while embracing shift work including weekends and public holidays.

Qualifications

• Experience in front office or guest services preferred.
• Strong communication and professional appearance.
• A positive, can-do attitude and willingness to work shifts.

Responsibilities

• Provide best-fit solutions to guest needs.
• Ensure smooth and efficient guest services at all times.
• Assist in improving guest satisfaction scores for the hotel.

Skills

Hotelier mindset

Interpersonal skills

Customer service

Problem solving

Flexibility

Job description

JEN by Shangri-La is seeking a Front Office Associate in Singapore to deliver outstanding guest experiences at our hotel. You will welcome guests, assist with check-in/check-out, and respond to inquiries with a warm, professional approach.

You will work as part of a dynamic front office team, ensuring smooth operations, resolving issues promptly, and contributing to high guest satisfaction scores while embracing shift work including weekends and public holidays.