Front-of-House Team Leader - Buffet Service

Shangri-La Group; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Shangri-La Singapore invites skilled hospitality professionals to join us as Team Leader (The Line). You will supervise breakfast, lunch and dinner front‑of‑house operations, lead the service team, greet guests warmly, manage seating, and ensure smooth, efficient buffet service with high standards.

Ideal candidates have a minimum of 4 years in Food & Beverage service, prior leadership in buffet or all-day dining, strong people skills and the ability to work rotating shifts, weekends and public

Qualifications

• Minimum 4 years of F&B service experience, preferably in a hotel or high-volume setting.
• Prior leadership experience in buffet or all-day dining.
• Strong leadership, interpersonal and team management skills.
• Excellent customer service with a guest-focused mindset.
• Able to work rotating shifts, weekends and public holidays.
• Good communication and ability to work in a fast-paced environment.

Responsibilities

• Supervise daily front-of-house operations during breakfast, lunch, and dinner service.
• Lead, motivate and guide the service team to ensure smooth, efficient and exceptional buffet operations.
• Greet guests warmly, manage seating arrangements, and handle guest enquiries, requests and feedback professionally.
• Ensure buffet stations, dining areas and service equipment are maintained in a clean, organised and presentable condition at all times.
• Coordinate closely with the Kitchen and Stewarding teams to ensure timely replenishment of food items and cleanliness standards are met.
• Train, coach and support new and existing colleagues on hotel service standards, product knowledge and operational procedures.
• Assist in manpower deployment, attendance monitoring, daily briefings and shift planning to support operational requirements.
• Monitor guest flow during peak periods, manage queues effectively and proactively resolve operational or service challenges.

Skills

F&B service

Leadership

Guest service

Team management

Job description

Shangri-La Singapore invites skilled hospitality professionals to join us as Team Leader (The Line). You will supervise breakfast, lunch and dinner front‑of‑house operations, lead the service team, greet guests warmly, manage seating, and ensure smooth, efficient buffet service with high standards.

Ideal candidates have a minimum of 4 years in Food & Beverage service, prior leadership in buffet or all-day dining, strong people skills and the ability to work rotating shifts, weekends and public