Front of House Manager: Guest Experience Leader

Be Our Guest; Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

Chick-fil-A Singapore seeks a Front of House Manager for the Central Area to lead daily operations, energize the team, and uphold our high standards of guest experience and service excellence.

You will oversee shift setups, clock-ins, task assignments, cleanliness, safety, cash handling, and coordination with catering and takeaways, while training and supporting Advanced Team Members and trainers.

Responsibilities

• Execute effective shift setups and smooth transitions.
• Monitor and support team members' clock-ins and clock-outs.
• Find replacements for any call-offs and optimize shifts.
• Conduct uniform, cleanliness, and equipment checks.
• Assign, track, and adjust team tasks and breaks as needed.
• Complete and oversee the daily checklist and shift reporting.
• Answer phones and assist with guest recovery.
• Perform POS manager functions and oversee cash handling.
• Maintain clean, stocked, and safe environments.
• Support food prep and catering orders as needed.
• Lead opening, mid-day, and closing tasks (FOH, Catering and Takeaways).
• Reinforce safety standards (food, team, guest, crisis management).
• Support Advanced Team Members and trainers, upholding the responsibilities of trainers and team leaders.

Job description

Chick-fil-A Singapore seeks a Front of House Manager for the Central Area to lead daily operations, energize the team, and uphold our high standards of guest experience and service excellence.

You will oversee shift setups, clock-ins, task assignments, cleanliness, safety, cash handling, and coordination with catering and takeaways, while training and supporting Advanced Team Members and trainers.