Front of House Experience Lead

BE OUR GUEST PTE. LTD.; Singapore; On-site; SGD 54,000 - 84,000; Full time

Job summary

BE OUR GUEST PTE. LTD. is recruiting a Front of House Manager for the Chick-fil-A Central Area restaurant in Singapore.

The role focuses on frontline leadership, smooth operations, outstanding guest experiences, and high team performance aligned with CFA standards. You will report to the Director of Operations and Owner/Operator, energize the team, lead by example, and oversee daily responsibilities from shift setups, clock-ins, and catering coordination to safety, cleanliness, and cash

Responsibilities

• Execute effective shift setups and smooth transitions.
• Monitor and support team members' clock-ins and clock-outs.
• Find replacements for any call-offs and optimize shifts.
• Conduct uniform, cleanliness, and equipment checks.
• Assign, track, and adjust team tasks and breaks as needed.
• Complete and oversee the daily checklist and shift reporting.
• Answer phones and assist with guest recovery.
• Perform POS manager functions and oversee cash handling.
• Maintain clean, stocked, and safe environments.
• Support food prep and catering orders as needed.
• Lead opening, mid-day, and closing tasks (FOH, Catering and Takeaways)
• Reinforce safety standards (food, team, guest, crisis management)
• Support Advanced Team Members and trainers, upholding the responsibilities of trainers and team leaders.
• Proficient in at least two kitchen stations
• Eliminate waste using LEAN principles.

Job description

BE OUR GUEST PTE. LTD. is recruiting a Front of House Manager for the Chick-fil-A Central Area restaurant in Singapore.

The role focuses on frontline leadership, smooth operations, outstanding guest experiences, and high team performance aligned with CFA standards. You will report to the Director of Operations and Owner/Operator, energize the team, lead by example, and oversee daily responsibilities from shift setups, clock-ins, and catering coordination to safety, cleanliness, and cash