Receptionist

REJUV TENKA PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

REJUV TENKA PTE. LTD. in Singapore seeks a proactive Front Desk / Customer Service representative for a wellness establishment. You will greet guests, book appointments, handle payments, and promote treatments and packages while maintaining a welcoming atmosphere.

The role requires strong communication, multitasking, basic math, and weekend/public holiday availability; you will work with a team to deliver outstanding guest experiences in a fast-paced environment.

Qualifications

• Minimum of 1 year of experience as Front Desk or Customer Service with sales.
• Or at least 1 year in hospitality or wellness industry.

Responsibilities

• Be on time for shift and maintain attendance.
• Accurately book, change and cancel appointments.
• Greet guests and acknowledge entry/exit.
• Handle check-in, check-out and payments per policy.
• Provide guests with detailed treatment descriptions and hours.
• Answer calls promptly and operate the phone system.
• Promote treatments, services, sessions and promotions.
• Build professional relationships with regular guests.
• Address guest questions and concerns promptly and professionally.
• Maintain confidentiality in all guest matters.
• Provide quick, accurate responses to guest requests.
• Keep work area clean, safe, stocked, and organized.
• Monitor stock and inform management when low.
• Work without constant supervision and stay at post when assigned.
• Maintain a positive attitude and contribute to a quality environment.
• Attend and support training and staff meetings.
• Assist in all areas as requested by management.
• Notify management of issues involving staff or guests.

Skills

Detail oriented

Multi-tasking

Customer service

Basic math

Communication skills

Team player

Weekend availability

Public holiday availability

Tools

Computer skills

Job description

THOSE WITH NO EXPERIENCE IN THE FOOT REFLEXOLOGY AND MASSAGE INDUSTRY NEED NOT APPLY

Duties and Responsibilities

• Be on time for shift and maintain consistent, regular attendance record.


• Accurately book, change and cancel appointments.


• Acknowledge and greet everyone who enters and leaves the shop.


• Ensure that the check-in, check-out and payment process is handled in accordance with company policy.


• Provide callers and guests with detailed descriptions of treatments, packages, services, and hours of operation.


• Answer the phone promptly and operate phone system accurately and efficiently.


• Actively promote the treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.


• Develop professional and personalized relationship with regular guests.


• Handle guests' questions and concerns promptly, professionally and courteously.


• Maintain complete confidentiality in all guest matters in accordance with company policy.


• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.


• Maintain a clean, safe, fully stocked and well organized work area.


• Ensure adequate stock of supplies and equipment; inform management when stock is low.


• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.


• Maintain a positive attitude and contribute toward a quality work environment.


• Regularly attend, participate in and support training and staff meetings.


• Assist in all areas of operation as requested by management.


• Communicate to management any and all occurrences involving staff or guests in the shop that require attention.

PositionRequirements:

• Must be detail-oriented and have ability to multi-task.


• Ability to be efficient and productive in a fast-paced environment.


• Must have enthusiasm and possess excellent customer service skills.


• Must possess basic math skills.


• Enjoy working with people and possess a friendly and outgoing personality.


• Excellent communication, listening and computer skills.


• Must be a team player.


• Must have weekend and public holidays availability.

ExperienceRequirements:

• Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR


• Minimum of 1 year of employment in hospitality or wellness industry