Front Desk Officer (Learning Centre) #ESY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a customer-focused professional to deliver high-quality service in a customer-facing role in Singapore. You will identify customers’ needs, assess them, and strive to maintain a continuous high level of service delivery and satisfaction.

You’ll take ownership of customers’ problems, follow through to resolution within SLAs, and contribute to ongoing process improvements in the customer support function while coordinating with other departments to ensure a

Responsibilities

• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identifycustomers’ needs and have them assessed to maintain a continuous high level ofcustomer service delivery and satisfaction
• Takingownership of customers’ problems and follow through effectively and efficientlyto resolution within the SLAs.
• Keymember of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintainclose liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

Job description

Accountabilities,responsibilities and main duties:

• Abilityto deliver professional and high-quality service experience in a customer-facing role


• Identifycustomers’ needs and have them assessed to maintain a continuous high level ofcustomer service delivery and satisfaction


• Takingownership of customers’ problems and follow through effectively and efficientlyto resolution within the SLAs.


• Keymember of the customer support function in establishing continuous improvement of processes to promote customer satisfaction


• Maintainclose liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

We regret that only shortlisted candidates will be contacted