Front Desk & Housing Ops Coordinator (6 Months)

National University of Singapore; Singapore; On-site; SGD 27,000 - 36,000; Part time

Job summary

National University of Singapore is seeking a Temporary Management Assistant Officer (Housing Operations) to support front office operations for Residential Colleges. You will manage check-in/check-out, respond to resident inquiries, and maintain housing records in the University Housing Management System.

The role involves coordination of bi-annual occupancy activities, processing payments, and ensuring a positive customer experience in a dynamic campus residence setting.

Qualifications

• Diploma in Hospitality Management or related field with at least 3 years frontline customer service experience.
• Proficient in MS Office applications.
• Excellent communication and interpersonal skills.
• Well-groomed, presentable with a professional demeanour.
• Positive attitude and a strong team player.
• Able to multi-task and work under pressure.

Responsibilities

• Perform frontline front-office operations at Residential Colleges.
• Manage check-in/check-out and align with Housing Services objectives.
• Respond to enquiries from residents, guests, and stakeholders promptly.
• Administer room bookings and resident records in the Housing Management System.
• Assist in bi-annual mass check-in/check-out planning and coordination.
• Handle occupancy reporting, fault logging, and inventory control.
• Process payments and enter related financial data.
• Deliver a positive customer experience and turn complaints into compliments.
• Support building management matters including safety and facilities issues.
• Handle crises and incidents reported within student residences.

Skills

Communication skills

Interpersonal skills

MS Office

Team player

multitasking

Education

Diploma in Hospitality Management

Tools

MS Office applications

Job description

National University of Singapore is seeking a Temporary Management Assistant Officer (Housing Operations) to support front office operations for Residential Colleges. You will manage check-in/check-out, respond to resident inquiries, and maintain housing records in the University Housing Management System.

The role involves coordination of bi-annual occupancy activities, processing payments, and ensuring a positive customer experience in a dynamic campus residence setting.