Front Desk Concierge — Guest Experience & Upsell Expert

Holiday Inn Singapore Little India; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Holiday Inn Singapore Little India is seeking a Front Desk Associate to welcome guests, handle check‑in and check‑out, and assist with inquiries. You will maintain accurate guest records in the hotel system, perform cash handling and currency exchange, and coordinate with other hotel teams to ensure a seamless guest experience.

The ideal candidate has a high school or vocational certificate, at least one year in guest service, strong English communication, and proficiency with Microsoft Office

Qualifications

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
• 1 year's experience in guest / customer service or equivalent combination of education and experience.
• Ability to read and write English; proficient in Microsoft Office and Front Office System.

Responsibilities

• Greet and assist guests with check-in/check-out.
• Register and room arrivals according to procedures.
• Handle cashiering and currency exchange; assist with guest inquiries.

Skills

Communication skills

Guest service orientation

Cash handling

Education

High School or Vocational Certificate in Hotel Administration/Hotel Management

Tools

Microsoft Office

Front Office System

Job description

Holiday Inn Singapore Little India is seeking a Front Desk Associate to welcome guests, handle check‑in and check‑out, and assist with inquiries. You will maintain accurate guest records in the hotel system, perform cash handling and currency exchange, and coordinate with other hotel teams to ensure a seamless guest experience.

The ideal candidate has a high school or vocational certificate, at least one year in guest service, strong English communication, and proficiency with Microsoft Office