Front Desk & Clinic Operations Lead

ATA MEDICAL (ORCHARD) PTE. LTD.; Singapore; On-site; SGD 26,784 - 35,712; Full time

Job summary

ATA Medical (Orchard) PTE. LTD. in Singapore seeks an adaptable clinic support assistant to handle patient registration, guide flow, and provide service at the front desk.

You will perform data entry in EMRs, assist with forms, and maintain filing and documentation while ensuring a smooth patient experience. The role requires coordinating with nurses, doctors, and operations staff, preparing stations, and upholding PDPA compliance.

Responsibilities

• Handle patient check-in and registration at clinic front desk
• Verify patient details and screening appointments
• Guide patients through the screening process
• Direct patients to correct screening stations
• Support queue management and waiting time control
• Assist in ensuring smooth movement of patients
• Perform accurate data entry into clinic systems Electronic Medical Record (EMRs)
• Assist in preparation and printing of screening forms and documents
• Maintain proper filing and documentation records
• Answer basic patient enquiries regarding screening procedures
• Provide clear instructions and guidance to patients
• Ensure professional and friendly patient experience
• Support coordination between nurses, doctors, and clinic operations staff
• Assist Assistant Clinic Manager or Senior Clinic Executive in daily tasks
• Escalate issues when required
• Prepare registration stations and basic clinic setup
• Ensure availability of basic consumables for frontline clinic operations
• Maintain cleanliness and order at workstation
• Ensure patient data is handled in accordance with PDPA
• Follow clinic SOPs and operational guidelines
• Maintain confidentiality of patient information
• Extracting patient screening data from the system
• Compiling and formatting health screening results
• Generating daily, weekly, or monthly reports
• Checking data accuracy and completeness

Job description

ATA Medical (Orchard) PTE. LTD. in Singapore seeks an adaptable clinic support assistant to handle patient registration, guide flow, and provide service at the front desk.

You will perform data entry in EMRs, assist with forms, and maintain filing and documentation while ensuring a smooth patient experience. The role requires coordinating with nurses, doctors, and operations staff, preparing stations, and upholding PDPA compliance.