Senior Clinic Operations & Patient Experience Lead

ATA MEDICAL (TANJONG PAGAR) PTE. LTD.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

ATA Medical (TANJONG PAGAR) PTE. LTD. in Singapore seeks an Operations and Administrative Support professional to oversee frontline clinic operations, registration, patient flow and data accuracy during screening programs.

You will coordinate between nursing, doctors and admin teams, prepare reports, ensure SOP adherence and support corporate health screening events. Strong organisational skills and confidentiality are essential.

Responsibilities

• Oversee registration, check-in, and patient queue management
• Ensure smooth patient flow across screening stations
• Assist in resolving basic operational bottlenecks at frontline level
• Handle complex or high-volume patient registration cases
• Ensure accuracy of patient data entry and documentation
• Support preparation of screening forms, reports, and records
• Provide guidance and assistance to patients throughout the screening journey
• Handle basic patient enquiries and service recovery at frontline level
• Ensure a smooth and professional patient experience
• Support onsite and offsite corporate screening events as needed
• Assist in coordination of patient lists, attendance, and flow
• Ensure readiness of registration and admin setup for events
• Coordinate between nursing, doctors, and operations teams
• Assist Assistant Clinic Manager in daily workflow execution
• Escalate operational issues when required
• Ensure accuracy of daily clinic reports and screening records
• Support data consolidation for corporate screening programmes
• Maintain proper filing and documentation control
• Assist in preparation of clinic setup and consumables
• Support inventory checks for frontline operations
• Ensure registration stations are fully functional
• Ensure adherence to clinic SOPs and operational guidelines
• Maintain confidentiality of patient data (PDPA compliance)
• Support audit readiness and documentation accuracy
• Extracting patient screening data from the system
• Compiling and formatting health screening results
• Generating daily, weekly, or monthly reports
• Checking data accuracy and completeness

Job description

ATA Medical (TANJONG PAGAR) PTE. LTD. in Singapore seeks an Operations and Administrative Support professional to oversee frontline clinic operations, registration, patient flow and data accuracy during screening programs.

You will coordinate between nursing, doctors and admin teams, prepare reports, ensure SOP adherence and support corporate health screening events. Strong organisational skills and confidentiality are essential.