Freight Operations Support

GMP Technologies; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP Technologies in Singapore is seeking a Freight Operations Support specialist to manage air freight (95%) with secondary trucking and ocean duties. The role involves coordinating with 3PL warehouses, freight providers, and stakeholders to resolve issues, respond to inquiries, and lead service recovery efforts.

Ideal candidates have 5+ years in a similar role, with air freight experience (preferably semiconductor shipments), knowledge of Incoterms, and willingness to travel to ALPS for visits

Qualifications

• Minimum 5 years in a similar role.
• Experience in air freight operations support, preferably in semiconductor shipments.
• Proven experience with forwarders, integrators, and premium service carriers.
• Solid knowledge of Incoterms, shipment liabilities, and claims processes.
• Willingness to travel to ALPS for warehouse visits and peak periods.

Responsibilities

• Provide comprehensive support for freight operations, focusing on air freight (95%), with trucking (4%) and ocean freight (1%).
• Collaborate with 3PL warehouses, freight providers, and stakeholders to resolve shipment issues and documentation.
• Respond promptly and professionally to stakeholders' inquiries and shipment queries.
• Manage service recovery, containment of escalations, and root-cause investigations.
• Oversee 3PL transportation team and freight provider performance to meet KPIs.
• Identify and implement enhancements to operations and systems to improve efficiency and service quality.

Skills

Air freight operations

Logistics coordination

Communication skills

Weekend support

Travel readiness

Education

Diploma/degree in related field

Tools

SAP

Job description

About the job Freight Operations Support

Job Descriptions:

• Provide comprehensive support for freight operations, with a primary focus on air freight (95%), and secondary responsibilities for trucking (4%) and ocean freight (1%).


• Collaborate with 3PL warehouses, freight providers, and relevant stakeholders to resolve shipment issues, including documentation, cargo damage, discrepancies, and other related concerns.


• Respond promptly and professionally to stakeholders' inquiries, addressing shipment queries, issues, and providing necessary assistance.


• Manage service recovery efforts, including containment of escalations, conflict resolution, and conducting investigations to identify root causes.


• Oversee the performance of the 3PL transportation team and freight providers, ensuring that agreed-upon service standards and key performance indicators (KPIs) are met consistently.


• Assist in identifying and implementing enhancement requests related to both operations and systems, aiming to improve efficiency and service quality.

Requirements:

• A minimum of 5 years of work experience in a similar role.


• Must have experience in air freight operations support, preferably within semiconductor companies or handling semiconductor shipments.


• Proven experience working with forwarders, integrators, and premium service carriers.


• Solid working knowledge of shipment Incoterms, shipment liabilities, and claims processes.


• Ability to provide support during weekends for urgent shipments, particularly during peak periods (remote support is available).


• Strong communication skills, with the ability to respond professionally via email, meetings, and phone calls.


• Comfortable attending meetings with 3PL warehouses, freight providers, and global stakeholders.


• Willingness to travel to ALPS for warehouse visits, particularly during quarter-end periods.


• Availability and commitment to work hands-on during peak quarter months, which are in March, June, September, and December.


• Independent, responsible, resourceful, and a fast learner with a strong sense of urgency.

Good to Have:

• A diploma or degree in a related field is preferred.


• Knowledge of customs permits and Free Trade Zone (FTZ) requirements.


• Familiarity with the SAP system is advantageous.

Only shortlisted candidate will be notified.