Freight Operations Manager

HR Millennium Consultancy Pte Ltd; Singapore; On-site; SGD 35,000 - 58,000; Full time

Benefits offered by this job

Salary up to SGD 5200 per month

Job summary

HR Millennium Consultancy Pte Ltd in Singapore is recruiting an Air Export Operations Assistant Manager to lead its air export operations team.

You will oversee daily shipments, prepare air waybills and origin certificates, and ensure compliance with airline and customs rules. This is a hands-on leadership role overseeing seven staff in a fast-paced environment. The job is on-site with a 5.5-day work week and occasional weekend duty with overtime allowances.

Qualifications

• Must have hands-on knowledge of air freight export operations.
• Proven ability to lead an operations team.
• Good understanding of air waybills and export documentation.
• Ability to improve workflows and implement SOPs.

Responsibilities

• Lead, supervise and develop a team of seven in air export operations.
• Oversee daily air export operations and ensure timely processing of shipments.
• Prepare Air Waybills, export docs, permits and Certificates of Origin.
• Coordinate with transport providers and internal teams for cargo delivery.
• Ensure compliance with airline, customs, and internal standards.
• Monitor progress, resolve issues and update management with reports.
• Introduce process improvements and new SOPs; support onboarding of new customers.
• Work with customer service, sales and other departments to provide consistent service.
• Participate in weekend duty approximately once a month with overtime and allowances.

Skills

Leadership

People-management

Communication

Problem-solving

Time-management

Education

Diploma/Degree in Logistics

Tools

Freight forwarding systems

Job description

* Monthly salary up to SGD $5200 per month *

Working Hours: 5.5 days fully onsite per week, Mondays to Fridays (10:30am to 7:30pm); Saturdays (9:00am to 1:00pm)

(1) Job Summary

• Our client, an established company in the freight forwarding and logistics industry, is seeking an experienced Air Export Operations Assistant Manager to lead its air export operations team.
• This is a hands-on leadership role responsible for overseeing daily export operations, ensuring accurate and timely shipment documentation, improving operational processes and maintaining high standards of service and regulatory compliance.
• The successful candidate will lead a team of seven employees and collaborate closely with internal departments, transport partners, airlines and other stakeholders to ensure the smooth movement of air cargo.
• This role will require you to work 5.5 days per week: Mondays to Fridays (10:30am to 7:30pm); Saturdays (9:00am to 1:00pm).
• You will additionally be required to work 1 x full weekend each month (Saturday and Sunday full day), for which overtime pay and off-in-lieu will be given accordingly.

(2) Job Scope

• Lead, supervise and develop a team of seven employees within the air export operations function.
• Oversee daily air export operations and ensure that shipments are processed accurately and within the required timelines.
• Manage the preparation and execution of Air Waybills, export documentation, permits and Certificates of Origin.
• Coordinate with transport providers and internal teams on cargo collection, physical checks, transfers and delivery to the relevant terminals.
• Ensure that all shipments comply with airline requirements, customs regulations, security procedures and internal operating standards.
• Monitor shipment progress and resolve operational issues, documentation discrepancies and service disruptions promptly.
• Review existing workflows and introduce process improvements to enhance operational efficiency, accuracy and compliance.
• Develop, document and implement new Standard Operating Procedures to support operational requirements and the onboarding of new customers.
• Work closely with customer service, sales, transport and other departments to provide customers with a smooth and consistent service experience.
• Support company-wide digitalisation and system improvement initiatives within the air export function.
• Monitor team performance, allocate workloads and provide guidance, training and operational support to team members.
• Handle escalated operational matters and maintain effective communication with customers, airlines, agents and service providers.
• Prepare operational reports and provide updates to management where required.
• Participate in weekend duty approximately once a month, with off-in-lieu and an additional allowance provided.

(3) Job Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration or a related discipline.
• Strong knowledge of and hands-on experience in air freight export operations.
• Good understanding of Air Waybills, export documentation, customs permits, Certificates of Origin and cargo handling procedures.
• Prior experience leading or supervising an air export operations team is required.
• Familiarity with freight forwarding systems, airline requirements and Singapore customs regulations will be advantageous.
• Strong leadership and people-management skills, with the ability to guide and motivate an operations team.
• Proven ability to identify operational gaps, improve workflows and develop effective Standard Operating Procedures.
• Strong problem-solving and decision-making abilities, particularly when handling urgent shipments and operational disruptions.
• Good communication and interpersonal skills, with the ability to coordinate effectively with customers and internal and external stakeholders.
• Resilient, adaptable and able to perform effectively in a fast-paced and time-sensitive environment.
• Organised and detail-oriented, with the ability to manage multiple shipments and priorities simultaneously.
• Applicants must have the legal right to work in Singapore.