Fraud Operations Lead - Chargebacks & Risk Analytics

SCOOT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SCOOT PTE. LTD. in Singapore seeks a Fraud Operations Lead to oversee end-to-end fraud monitoring across all sales channels, set triage standards, and document outcomes in the fraud detection platform.

You will coordinate with airport stations and Customer Service on suspected fraud, manage the chargeback and disputes lifecycle, and drive preventive controls while ensuring SOP and regulatory compliance.

Qualifications

• Experience in fraud operations and/or chargeback and dispute management.
• Meticulous investigation and documentation skills.
• Ability to manage multiple tasks and meet deadlines.
• Airline industry and payment card industry knowledge preferred.
• Basic knowledge of airline/travel/e-commerce payments ecosystem.

Responsibilities

• Fraud monitoring and investigation across all sales channels with documented outcomes.
• Oversee real-time coordination with airport stations and Customer Service on suspected fraud; ensure escalations per SOPs.
• Ensure strong case management discipline in fraud detection platform with evidence retention and closure standards.
• Analyze fraud trends and drive preventive controls with stakeholders.
• Own chargeback and dispute lifecycle, with SLA adherence and scheme compliance.
• Define representment strategies; improve win rates and reduce leakage with acquirers/schemes.
• Govern system configuration, dashboards, and governance; drive adoption and reporting.
• Coordinate audits/regulatory requests and vendor relationships; test system enhancements.

Skills

Fraud operations

Chargebacks & disputes

Investigation & documentation

Multitasking & deadlines

Teamwork & problem-solving

Airline industry knowledge

Payments ecosystem knowledge

Education

Diploma / Degree in Business, Finance, Analytics, or a related discipline

Job description

SCOOT PTE. LTD. in Singapore seeks a Fraud Operations Lead to oversee end-to-end fraud monitoring across all sales channels, set triage standards, and document outcomes in the fraud detection platform.

You will coordinate with airport stations and Customer Service on suspected fraud, manage the chargeback and disputes lifecycle, and drive preventive controls while ensuring SOP and regulatory compliance.