Assistant Manager, Finance (Fraud Ops)

SCOOT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SCOOT PTE. LTD. in Singapore seeks a Fraud Operations Lead to oversee end-to-end fraud monitoring across all sales channels, set triage standards, and document outcomes in the fraud detection platform.

You will coordinate with airport stations and Customer Service on suspected fraud, manage the chargeback and disputes lifecycle, and drive preventive controls while ensuring SOP and regulatory compliance.

Qualifications

• Experience in fraud operations and/or chargeback and dispute management.
• Meticulous investigation and documentation skills.
• Ability to manage multiple tasks and meet deadlines.
• Airline industry and payment card industry knowledge preferred.
• Basic knowledge of airline/travel/e-commerce payments ecosystem.

Responsibilities

• Fraud monitoring and investigation across all sales channels with documented outcomes.
• Oversee real-time coordination with airport stations and Customer Service on suspected fraud; ensure escalations per SOPs.
• Ensure strong case management discipline in fraud detection platform with evidence retention and closure standards.
• Analyze fraud trends and drive preventive controls with stakeholders.
• Own chargeback and dispute lifecycle, with SLA adherence and scheme compliance.
• Define representment strategies; improve win rates and reduce leakage with acquirers/schemes.
• Govern system configuration, dashboards, and governance; drive adoption and reporting.
• Coordinate audits/regulatory requests and vendor relationships; test system enhancements.

Skills

Fraud operations

Chargebacks & disputes

Investigation & documentation

Multitasking & deadlines

Teamwork & problem-solving

Airline industry knowledge

Payments ecosystem knowledge

Education

Diploma / Degree in Business, Finance, Analytics, or a related discipline

Job description

Responsibilities

• Fraud monitoring and investigation
  • Lead fraud monitoring and investigation across all sales channels, setting triage standards, prioritization criteria, and documentation of outcomes in the fraud detection platform (actions taken, rationale, resolutions).
  • Oversee real-time coordination with airport stations and Customer Service on suspected fraudulent transactions; ensure escalations, actions and communications comply with SOPs, governance, and timelines.
  • Ensure strong case management discipline in the fraud detection platform, including quality of documentation, decision rationale, evidence retention, and closure standards.
  • Analyze fraud trends and root causes; drive preventive controls and process improvements with relevant stakeholders.
• Chargebacks & Disputes
  • Own the chargeback and dispute operating model and end-to-end lifecycle (alerts, representment, pre-arbitration, arbitration where applicable), ensuring SLA compliance and scheme adherence.
  • Define reason-code-based representment strategies and evidence standards; oversee submissions to improve win rates and minimize leakage.
  • Partner with acquirers/processors and schemes to improve outcomes and drive chargeback reduction through root-cause fixes (e.g., 3DS, AVS/CVV, refund practices).
• System management and reporting
  • Govern fraud system configuration and change control; oversee ongoing optimization to balance risk, fraud losses, and customer impact.
  • Establish KPI dashboards and management reporting for fraud and chargebacks; provide insights and trend analysis, actions, and performance tracking.
  • Lead fraud risk assessments and emerging threat reviews; maintain fraud policies/SOPs/control frameworks and drive adoption across channels/stations.
  • Ensure compliance with card scheme requirements, internal governance standards, and applicable regulations; coordinate audit/regulatory requests and closure of findings.
  • Manage relationships and performance reviews with fraud solution providers, acquirers, and other relevant vendors; recommend enhancements to tools and services
  • Partner with Projects/IT/vendors to test and implement system enhancements and automation to support business and industry changes.

Requirements

• Diploma / Degree in Business, Finance, Analytics, or a related discipline.
• Experience in fraud operations and/or chargeback and dispute management.
• Meticulous and inquisitive, with strong investigation and documentation skills.
• Able to manage multiple tasks, priorities effectively, and meet deadlines.
• Team player with strong problem-solving skills.
• Experience or working knowledge of the airline industry and/or payment card industry preferred.
• Basic knowledge of the airline/travel/e-commerce payments ecosystem.