Chargeback Operations Specialist – Card Processing (Contract)

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a diligent chargeback analyst to join the operations team. You will analyze various chargeback scenarios, process requests promptly, and provide data-entry and documentation support to keep processes compliant with SLA.

A Diploma or Degree is required, and the role calls for multitasking in a fast-paced environment, strong analytical and problem-solving abilities, and solid cross-functional collaboration and communication skills.

Qualifications

• Diploma or degree with relevant working experience.
• Able to multi-task in a fast-paced environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Analyze chargeback scenarios.
• Process chargeback requests.
• Provide operations support including data entry and documentation handling.
• Complete all requests within the agreed SLA.
• Manage and resolve customers’ and business units’ feedback/queries promptly.
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team.
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned.

Skills

Analytical thinking

Multitasking

Cross-functional collaboration

Communication skills

Attention to detail

Problem solving

Education

Diploma or Degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

1011 United Overseas Bank Ltd in Singapore is seeking a diligent chargeback analyst to join the operations team. You will analyze various chargeback scenarios, process requests promptly, and provide data-entry and documentation support to keep processes compliant with SLA.

A Diploma or Degree is required, and the role calls for multitasking in a fast-paced environment, strong analytical and problem-solving abilities, and solid cross-functional collaboration and communication skills.