Forecourt Attendant

WORKLE PTE. LTD.; Singapore; On-site; SGD 17,000 - 21,000; Full time

Job summary

Service Champions in Singapore is seeking a Forecourt Attendant to deliver high-quality customer service at the forecourt. You will greet customers, offer fuel top ups and value-added services, and ensure a clean, safe environment while upselling Shell V-Power products.

Maintain uniforms and actively engage customers to build rapport, following safety protocols and procedures. Flexible shifts help ensure excellent service across the day.

Qualifications

• Experience in customer service preferred.
• Ability to communicate clearly with customers and team members.
• Committed to safety protocols and brand standards.

Responsibilities

• Wave in and greet customers at the forecourt.

Skills

Customer service

Communication

Safety awareness

Job description

Service Champions, Forecourt Attendant

General Roles and Responsibilities:

• Promote and adhere to policies, procedures, and safety culture to ensure a safe working environment in the forecourt area
• Maintain clean and properly worn uniforms to project a positive image and demonstrate pride in representing the brand
• Provide quality service by following forecourt service steps: Wave in, greet customers, offer fuel top up, provide value added service, refuel vehicles, perform value added service, close fuel tank, and wave off
• Address customer issues or feedback promptly and communicate effectively with the Shift Manager as part of the communication plan
• Keep the store and forecourt environment clean and organized through daily housekeeping tasks during each shift
• Follow safety protocols and work procedures to maintain a secure and efficient work environment
• Deliver high-quality service to customers on the forecourt and actively engage inbuilding rapport with customers
• Drive store revenue by promoting and upselling Shell V-Power sales to customers
• Flexibility to work various shifts to support operational needs and ensure exceptional customer service throughout different times of the day.

EA License No: 19C9611

R24125160 Liau Jie Si (Jess)