C-Store

WORKLE PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

Service Champions, C-store in Singapore is seeking friendly retail staff to greet customers, process purchases, upsell promotions, and maintain a clean store environment. You will follow Shell policies and uphold safety culture while delivering quality service.

The role requires standing for long periods, handling cash, coordinating with the Shift Manager, monitoring stock, and supporting store operations across different shifts to ensure outstanding customer experiences.

Responsibilities

• Promote and adhere to Shell policies and procedures to maintain a safe working environment and uphold a culture of safety awareness
• Ensure uniforms are clean and worn properly to project a positive image and demonstrate pride in representing the brand
• Provide quality service by following C-store service steps: Greet guests, check purchases, share store promotions and upsell, offer assistance, and wish customers well
• Maintain smooth day-to-day operations in the c-store by stacking, displaying, and replenishing products on shelves, monitoring product expiration dates, managing vendor deliveries, and organizing product storage
• Perform Point of Sales operations accurately, including cashiering duties and ensuring proper accounting of daily sales
• Address customer issues or feedback promptly and communicate effectively with the Shift Manager as part of the communication plan
• Monitor and report low stock levels to the Shift Manager to ensure inventory is sufficiently stocked
• Maintain a clean and organized station environment by conducting daily housekeeping tasks during each shift
• Deliver high-quality service to customers in the c-store and actively engage inbuilding rapport with customers
• Follow safety protocols and work procedures to ensure a secure and efficient work environment
• Drive store revenue by promoting upselling of products to customers and maximizing sales opportunities
• Flexibility to work various shifts to support operational needs and ensure exceptional customer service throughout different times of the day

Job description

Service Champions, C-store

General Roles and Responsibilities:

• Promote and adhere to Shell policies and procedures to maintain a safe working environment and uphold a culture of safety awareness
• Ensure uniforms are clean and worn properly to project a positive image and demonstrate pride in representing the brand
• Provide quality service by following C-store service steps: Greet guests, check purchases, share store promotions and upsell, offer assistance, and wish customers well
• Maintain smooth day-to-day operations in the c-store by stacking, displaying, and replenishing products on shelves, monitoring product expiration dates, managing vendor deliveries, and organizing product storage
• Perform Point of Sales operations accurately, including cashiering duties and ensuring proper accounting of daily sales
• Address customer issues or feedback promptly and communicate effectively with the Shift Manager as part of the communication plan
• Monitor and report low stock levels to the Shift Manager to ensure inventory is sufficiently stocked
• Maintain a clean and organized station environment by conducting daily housekeeping tasks during each shift
• Deliver high-quality service to customers in the c-store and actively engage inbuilding rapport with customers
• Follow safety protocols and work procedures to ensure a secure and efficient work environment
• Drive store revenue by promoting upselling of products to customers and maximizing sales opportunities
• Flexibility to work various shifts to support operational needs and ensure exceptional customer service throughout different times of the day

EA License No: 19C9611

R24125160 Liau Jie Si (Jess)