Forecourt Experience & Upsell Specialist

WORKLE PTE. LTD.; Singapore; On-site; SGD 23,000 - 32,000; Full time

Job summary

WORKLE PTE. LTD. in Singapore is seeking a Forecourt Attendant to uphold safety, brand standards, and high-quality service at the Shell forecourt.

You will greet customers, upsell Shell V-Power, maintain uniforms, and follow forecourt service steps. This role requires flexibility across shifts and a focus on maintaining a clean, safe environment while delivering exceptional customer experience.

Responsibilities

• Promote and adhere to policies, procedures, and safety culture to ensure a safe working environment in the forecourt area
• Maintain clean and properly worn uniforms to project a positive image and demonstrate pride in representing the brand
• Provide quality service by following forecourt service steps: Wave in, Greet customers, Offer Fuel Top up, Provide Value Added Service, Refuel vehicles, Perform Value Added Service, Close Fuel Tank, and Wave off
• Address customer issues or feedback promptly and communicate effectively with the Shift Manager as part of the communication plan
• Keep the store and forecourt environment clean and organized through daily housekeeping tasks during each shift
• Follow safety protocols and work procedures to maintain a secure and efficient work environment
• Deliver high-quality service to customers on the forecourt and actively engage in building rapport with customers
• Drive store revenue by promoting and upselling Shell V-Power sales to customers
• Flexibility to work various shifts to support operational needs and ensure exceptional customer service throughout different times of the day.

Job description

WORKLE PTE. LTD. in Singapore is seeking a Forecourt Attendant to uphold safety, brand standards, and high-quality service at the Shell forecourt.

You will greet customers, upsell Shell V-Power, maintain uniforms, and follow forecourt service steps. This role requires flexibility across shifts and a focus on maintaining a clean, safe environment while delivering exceptional customer experience.