C-Store (Cashier)

WORKLE PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Service Champions, C-store in Singapore is seeking a customer-focused store associate to deliver friendly service, uphold Shell safety standards, and maintain a tidy, well-stocked shop. You will greet guests, assist with purchases, upsell promotions, and ensure a positive shopping experience.

Additionally, you will handle POS transactions, manage stock levels, support deliveries, and work varied shifts to cover peak hours. A proactive team player with good communication will thrive in this role.

Responsibilities

• Promote and adhere to Shell policies to maintain a safe working environment.
• Ensure clean, proper uniform to project a positive brand image.
• Provide quality service by following C-store steps: greet, check purchases, upsell, assist, and wish customers well.
• Maintain daily operations: stock, display, replenish, monitor expirations, manage deliveries, organize storage.
• Handle POS: cashiering and daily sales accounting.
• Address customer issues promptly and communicate with Shift Manager.
• Monitor and report low stock levels to ensure inventory is maintained.
• Keep a clean, organized station with daily housekeeping.
• Deliver high-quality service and build rapport with customers.
• Follow safety protocols to ensure a secure, efficient environment.
• Promote upselling to maximize sales.
• Be flexible to work various shifts to ensure service throughout the day.

Job description

Service Champions, C-store

General Roles and Responsibilities:

• Promote and adhere to Shell policies and procedures to maintain a safe working environment and uphold a culture of safety awareness
• Ensure uniforms are clean and worn properly to project a positive image and demonstrate pride in representing the brand
• Provide quality service by following C-store service steps: Greet guests, check purchases, share store promotions and upsell, offer assistance, and wish customers well
• Maintain smooth day-to-day operations in the c-store by stacking, displaying, and replenishing products on shelves, monitoring product expiration dates, managing vendor deliveries, and organizing product storage
• Perform Point of Sales operations accurately, including cashiering duties and ensuring proper accounting of daily sales
• Address customer issues or feedback promptly and communicate effectively with the Shift Manager as part of the communication plan
• Monitor and report low stock levels to the Shift Manager to ensure inventory is sufficiently stocked
• Maintain a clean and organized station environment by conducting daily housekeeping tasks during each shift
• Deliver high-quality service to customers in the c-store and actively engage inbuilding rapport with customers
• Follow safety protocols and work procedures to ensure a secure and efficient work environment
• Drive store revenue by promoting upselling of products to customers and maximizing sales opportunities
• Flexibility to work various shifts to support operational needs and ensure exceptional customer service throughout different times of the day

EA License No: 19C9611
R24125160 Liau Jie Si (Jess)