Food Services Store Lead | Operations & Customer Experience

KENNETH & CO GROUP PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

KENNETH & CO GROUP PTE. LTD. is seeking a capable Store Operations Supervisor to oversee daily food services store activities, ensuring efficiency, quality, and customer satisfaction.

You will manage inventory, supervise staff, monitor sales and expenses, and ensure compliance with safety regulations in a fast-paced environment.

The role requires leadership, independence, and strong problem-solving skills, with willingness to work shifts, weekends, and public holidays.

Qualifications

• At least 2 years of relevant experience in food services, retail operations, or food and beverage management.
• Leadership skills demonstrated by supervising and coordinating teams to achieve operational goals.
• Knowledge of inventory management, stock control, and basic sales reporting to support store operations.
• Familiarity with food safety, hygiene, and sanitation requirements to ensure regulatory compliance.
• Customer service, communication, and problem-solving skills applied to resolve issues and improve service quality.
• Ability to work independently and manage daily store operations effectively.
• Willingness to work shifts, weekends, and public holidays as required.
• Responsible and organized approach to working in a fast-paced environment.

Responsibilities

• Lead daily food services store operations to ensure smooth and efficient business performance
• Manage inventory by ordering, receiving, storing, and monitoring food supplies and products to maintain stock accuracy
• Supervise, schedule, and coordinate staff to ensure adequate manpower and effective task allocation
• Maintain consistent food quality, service standards, and customer satisfaction through active monitoring and staff guidance
• Monitor sales performance, operating expenses, and stock levels to support and improve business profitability
• Ensure compliance with food safety, hygiene, sanitation, and workplace safety regulations to maintain a safe environment
• Handle customer enquiries, feedback, and complaints professionally to enhance customer experience
• Coordinate with suppliers and service providers to ensure timely delivery of goods and supplies
• Maintain accurate records of sales, inventory, staff schedules, and daily operational activities for reporting and analysis
• Identify operational issues and implement improvements to enhance service efficiency and overall store performance

Skills

Leadership

Inventory management

Customer service

Communication

Problem solving

Independent work

Shift work

Organizational skills

Job description

KENNETH & CO GROUP PTE. LTD. is seeking a capable Store Operations Supervisor to oversee daily food services store activities, ensuring efficiency, quality, and customer satisfaction.

You will manage inventory, supervise staff, monitor sales and expenses, and ensure compliance with safety regulations in a fast-paced environment.

The role requires leadership, independence, and strong problem-solving skills, with willingness to work shifts, weekends, and public holidays.