Operations Maestro: Food Service Excellence Lead

KENNETH & CO GROUP PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

KENNETH & CO GROUP PTE. LTD. in Singapore seeks an operations leader to oversee food services outlets, ensuring efficiency, compliance and high service quality.

You will lead manpower planning, procurement and performance monitoring to meet targets and improve customer satisfaction. The role requires a Diploma or equivalent and at least 3 years in food services or hospitality management, with strong knowledge of inventory, procurement and cost control.

Qualifications

• Diploma or equivalent in Business Management, Hospitality Management, Food Services Management, or related field.
• Minimum 3 years of experience in food services, F&B operations, or hospitality management.
• Strong knowledge of inventory, procurement and cost control.
• Proven ability to lead operations, supervise teams and coordinate manpower resources.
• Familiarity with food safety, hygiene, sanitation, and workplace safety requirements.
• Effective leadership, organizational, communication and problem-solving skills.
• Ability to analyze performance and implement process improvements.
• Proficient in basic computer applications and operational reporting.

Responsibilities

• Manage daily operations of food services outlets to ensure efficiency and adherence to company standards.
• Develop and implement operational policies and procedures to enhance productivity and service quality.
• Plan and coordinate manpower needs, staff deployment, work schedules, and training programs.
• Monitor sales revenue, operating costs, and resource utilization to meet targets.
• Manage procurement processes, control inventory, and maintain supplier relationships.
• Ensure compliance with food quality, hygiene, sanitation, and workplace safety regulations.
• Analyze operational reports to identify workflow, customer service, and cost improvements.
• Resolve escalated customer complaints and operational issues with corrective actions.
• Collaborate with management, suppliers, and departments to support planning and daily operations.
• Establish and monitor staff performance standards for consistent service delivery.
• Assess risks and implement measures to reduce wastage and improve efficiency.
• Prepare detailed operational reports and recommend performance improvements.

Skills

Leadership

Operations management

Cost control

Procurement

Inventory management

Staff training

Quality compliance

Analytics

Communication

Education

Diploma in Business/ Hospitality management

Job description

KENNETH & CO GROUP PTE. LTD. in Singapore seeks an operations leader to oversee food services outlets, ensuring efficiency, compliance and high service quality.

You will lead manpower planning, procurement and performance monitoring to meet targets and improve customer satisfaction. The role requires a Diploma or equivalent and at least 3 years in food services or hospitality management, with strong knowledge of inventory, procurement and cost control.