FMC Operations Specialist II

ENGIE Southeast Asia; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

ENGIE Singapore is seeking a capable FMC support professional in Singapore to handle daily fault management tasks, monitoring systems, and coordinating with stakeholders. The role requires handling calls, dispatching tasks, and resolving issues promptly to ensure smooth operations.

Candidates should have 2–3 years in helpdesk or customer service, with strong English communication, and the ability to read architectural drawings as a plus. A safety-minded, self-driven approach is essential.

Qualifications

• Minimum GCE 'O' Levels or NITEC in Office Skills or other relevant fields.
• Able to work 12-hour shifts.
• At least 2-3 years of experience in helpdesk, call center, or customer service roles.
• Clear and effective communication skills in English.
• Patience and empathy when dealing with stakeholders/end users
• Proficiency in Microsoft Office tools, applications, and services.
• Ability to read and interpret architectural drawings is an advantage.
• Strong organizational skills with the ability to prioritize and multitask effectively.
• Domain expertise and understanding of Building Management or Facilities Management.
• Able to work independently with good communication skills.
• Has a good safety mindset and displays good WSH behaviour.

Responsibilities

• Carry out daily operational tasks in the Fault Management Center (FMC), including handling calls, monitoring systems, liaising with stakeholders, dispatching tasks, and resolving issues.
• Escalate any abnormalities or outstanding work to the team leader.
• Perform ad-hoc duties as assigned to support the smooth operation of the FMC.

Skills

Clear communication

Patience & empathy

Organizational skills

Multitasking

Independent worker

Stakeholder liaison

Education

GCE O Levels / NITEC or equivalent

Tools

Microsoft Office

Job description

ENGIE Singapore is seeking a capable FMC support professional in Singapore to handle daily fault management tasks, monitoring systems, and coordinating with stakeholders. The role requires handling calls, dispatching tasks, and resolving issues promptly to ensure smooth operations.

Candidates should have 2–3 years in helpdesk or customer service, with strong English communication, and the ability to read architectural drawings as a plus. A safety-minded, self-driven approach is essential.