Floor Supervisor

ARM ENTERTAINMENT PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

ARM ENTERTAINMENT PTE. LTD. is seeking a capable floor supervisor to oversee daily operations, supervise service staff, and ensure a smooth venue experience during shifts.

This role requires strong leadership, the ability to stay composed under pressure, and a commitment to upholding service standards. Crucial duties include coordinating with bar, kitchen and security, managing guest flow and seating, handling escalated complaints, and conducting briefings to support staff performance.

Qualifications

• Experience supervising service staff in F&B/nightlife.
• Strong leadership and problem-solving skills.
• Ability to stay composed under pressure.
• Willing to work night shifts and weekends.

Responsibilities

• Supervise waitstaff, hosts, and floor operations
• Ensure service standards and SOPs are followed
• Manage guest flow, seating, and escalated complaints
• Coordinate with bar, kitchen, and security teams
• Conduct briefings and support staff performance

Skills

Leadership

Problem-solving

Team supervision

Customer service

Job description

Job Overview

Oversee daily floor operations, supervise service staff, and ensure smooth running of the venue during shifts.

Responsibilities

• Supervise waitstaff, hosts, and floor operations


• Ensure service standards and SOPs are followed


• Manage guest flow, seating, and escalated complaints


• Coordinate with bar, kitchen, and security teams


• Conduct briefings and support staff performance

Requirements

• Prior supervisory experience in F&B/nightlife preferred


• Strong leadership and problem-solving skills


• Able to stay composed under pressure


• Willing to work night shifts and weekends