Floor supervisor (Nightclub)

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. is seeking a Floor Supervisor to lead the service team on shift, coordinating seating, beverage service, and guest experience in a fast-paced F&B environment on-site in Singapore.

The role requires knowledge of cocktails and beverage service, strong leadership, and the ability to coach colleagues while maintaining guest satisfaction and seamless operations, including late shifts and holidays.

Qualifications

• Experience as a service captain, team leader or supervisor in a cocktail bar, lounge, restaurant or hotel F&B outlet.
• Working knowledge of cocktails, spirits and beverage service.
• Ability to lead a section during busy service and coach colleagues.
• Familiarity with point-of-sale and reservation systems.
• Availability to work rotating shifts, including late evenings, weekends and public holidays.

Responsibilities

• The Floor Supervisor leads the service team on the floor during assigned shift.
• Work with host and bartenders to pace seating and drinks service and coach colleagues.
• Prepare for service: review reservations, group bookings and special requests; ensure tables and stations are ready.
• Coordinate the floor with the host to seat reservations and walk-ins at a manageable pace.
• Guide guests through the menu and confirm ingredient and allergen queries with the bar or Culinary team.
• Keep service on track: check orders, alert bartenders to large orders, update guests on delays.
• Coach the team: demonstrate standards and provide timely feedback; coordinate breaks.
• Support responsible alcohol service and involve Floor Manager when needed.
• Close and hand over the shift: check bills, flag discrepancies, ensure cleanliness and stock.

Skills

Team leadership

Customer service

Cocktails knowledge

Guest communication

Shift coordination

Tools

POS systems

Reservation systems

Job description

Key responsibilities

The Floor Supervisor leads the service team on the floor during assigned shift. Working closely with the host and bartenders, the supervisor manages the pace of seating and drinks service, coaches colleagues and helps guests feel welcome from arrival through to the final bill.

Prepare for service. Review reservations, group bookings and special requests. Check that tables, menus, glassware and service stations are ready. Brief the team on section assignments, cocktail specials and unavailable items.

Coordinate the floor. Work with the host to seat reservations and walk-ins at a pace the bar and service teams can manage. Watch for guests waiting to order or receive their first drink, and move team members between sections when support is needed.

Guide guests through the menu. Ask about guests' preferences and recommend signature cocktails, spirits or alcohol-free options. Confirm ingredient and allergen queries with the bar or Culinary team before advising guests.

Keep service on track. Check orders for accuracy, alert bartenders to large orders or special requests and update guests promptly on delays. Resolve routine concerns within delegated authority and refer serious or unresolved matters to the Floor Manager.

Coach the team. Demonstrate service standards on the floor, guide new colleagues through the service sequence and give timely feedback. Coordinate breaks so each section remains covered.

Support responsible alcohol service. Monitor guest behaviour and follow venue procedures when a guest shows signs of intoxication. Involve the Floor Manager or Security promptly when assistance is needed.

Close and hand over the shift. Check outstanding bills and point-of-sale entries, flag discrepancies and ensure stations are clean and replenished. Record breakages, stock shortages and guest matters requiring follow-up.

Experience and capabilities

Experience as a service captain, team leader or supervisor in a cocktail bar, lounge, restaurant or hotel F&B outlet.

Working knowledge of cocktails, spirits and beverage service, with the ability to explain menu choices clearly to guests.

Ability to lead a section during busy service, coach colleagues and handle guest concerns calmly.

Familiarity with point-of-sale and reservation systems.

Availability to work rotating shifts, including late evenings, weekends and public holidays.

How do you deliver this?

Tell It LikeIt Is - Beauthentic, honest, direct, sincere & professional.

Build Rapport - Beengaging, reliable, thoughtful, helpful, energetic & empathetic.

Gain Trust - Be dependable,deliver on promises, take ownership & follow through.

Play To Win - Beoriginal, bold, cutting edge and decisive.

Right Here, Right Now - Beattentive, meticulous, determined & impressive.