Floor Captain — Guest Experience Leader

ROSWELL ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Greenwood Fish Market is seeking a Captain/Senior Waiter to oversee daily operations at its Bukit Timah and Quayside Isle locations. You will lead a restaurant section, ensure smooth service flow, and provide attentive guest service.

Training junior staff and maintaining high service standards are key parts of the role. Applicants should have at least 1 year of experience in a similar role, strong communication, teamwork, and a solid understanding of food safety.

Qualifications

• Strong communication and interpersonal skills are essential to lead by example.
• Organizational skills and the ability to multitask in a fast-paced restaurant.
• Positive attitude with a strong sense of teamwork and service excellence.
• Basic understanding of food safety and hygiene standards.

Responsibilities

• Oversee daily operations and ensure smooth service flow.
• Lead a section of the restaurant floor and provide attentive service to guests.
• Train and guide junior service staff, ensuring service standards are met.
• Handle guest requests and minor complaints with professionalism; escalate major issues.
• Ensure tables, stations, and service areas are clean, well-set up, and stocked.
• Monitor inventory of service items and inform supervisor of needs.
• Assist in implementing promotions or new service initiatives.

Skills

Communication

Interpersonal skills

Leadership

Organizational skills

Multitasking

Teamwork

Service excellence

Food safety basics

Job description

Greenwood Fish Market is seeking a Captain/Senior Waiter to oversee daily operations at its Bukit Timah and Quayside Isle locations. You will lead a restaurant section, ensure smooth service flow, and provide attentive guest service.

Training junior staff and maintaining high service standards are key parts of the role. Applicants should have at least 1 year of experience in a similar role, strong communication, teamwork, and a solid understanding of food safety.