Flight Operations Executive

WINGSOVERASIA PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

WingsOverAsia PTE. LTD. in Singapore is seeking a diligent Flight Operations Support Associate to serve as the point of contact for day-to-day flight operations, coordinate requests, and assist the Ramp team with hospitality and concierge services.

You will handle pre-flight paperwork, monitor flight progress, ensure safety compliance, communicate with managers, and support the FBO Manager in admin tasks while maintaining a proactive, customer-focused mindset.

Qualifications

• 5 days work week (Mon-Sun) or 44 hours with possible 24-on call, night, weekend shifts and holidays.
• Class 3 driving licence with clean record.
• Proactive, meticulous with strong safety mindset.
• Strong teamwork and communication skills.
• Punctual with excellent customer service attitude.
• Pleasant, courteous and outgoing personality.

Responsibilities

• Perform day-to-day flight operations support duties and act as the contact point.
• Receive, track and coordinate requests for flight operations support including membership flight.
• Assist Ramp team with hospitality support and coordinating customer requests.
• Administrative support for pre-flight paperwork and airport/flight documents.
• Monitor flight progress and assist pilots as required.
• Coordinate logistics for private aircraft flight operations.
• Handle customer complaints calmly and resolve issues.
• Update customers via email or text about flight status and updates.
• Promote a positive safety culture and participate in Safety & Quality Management.
• Assist with audits, inspections, and reporting hazards as required.
• Maintain safety guidelines and communicate with managers to manage schedules.
• Comply with airport authority and security requirements.
• Support other admin/operational duties as directed by FBO Manager.

Skills

Customer service

Teamwork

Communication

Safety mindset

Punctuality

Flexible schedule

Job description

Responsibilities:

• Perform day-to-day flight operations support duties and serve as the point of contact
• Receive, track and coordinate requests for flight operations support including membership flight.
• Assist Ramp team in customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests and exceed customers’ service expectations
• Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew
• Monitor progress of flights and assist pilots as required
• Coordination of logistics for private aircraft flight operations
• Handle and resolve customer complaints and concerns in a calm and respectful manner
• Regularly update customers via email or text messages regarding status of flights and new updates from WOA
• Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be proactively involved in promoting a positive safety culture environment
• A key team member in the company’s safety action group, assists with audits and inspections.
• Identify and report potential hazards and challenges as well as occurrences as required by the Company’s reporting system
• Adhere to safety guidelines and maintain safe working conditions for yourself and others
• Communicate with managers and lead agents to manage daily schedules
• Comply with all airport authority and security requirements
• Assist in various other administrative or operational duties as directed by FBO Manager and management.

Requirements:

• 5 days’ work week (Mon-Sun) or 44 hours workweek and willingness to work a flexible schedule including 24-on call, night, weekend-shift duties and holidays.
• Class 3 driving state license is mandatory with a clean record
• Proactive, passionate, meticulous and with a strong safety mindset
• Strong teamwork and communication skills
• Punctual and excellent customer service skills & attitude
• Pleasant, courteous and outgoing personality with lots of smiles