Flexible-Work Business Analytics & Insights Associate

TDCX; Singapore; On-site; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Remuneration and perks

Medical coverage

Flexible working

Learning & development

Mentoring

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO company that delivers CX solutions across industries. This analytics/quality role focuses on turning metrics into actionable insights through dashboards and reports to support staffing, performance, and profitability.

The position involves market analysis, data presentation, and continual improvement of the Quality Management System, with English communication and cross-functional collaboration across markets.

Qualifications

• Proven ability to provide business insights through metrics and dashboards.
• Experience with daily/weekly/monthly reporting on KPIs.
• Strong data analysis and visualization skills.

Responsibilities

• Provide business insight through metrics, reporting, and variance analysis from in-depth analysis.
• Prepare, develop and analyse daily, weekly, monthly reports and presentations on KPIs.
• Perform market analysis to support business decision making.
• Run and analyse reports to advise staffing to meet productivity and profitability goals.
• Review systems and develop strategies to improve efficiency and leverage data.

Skills

Tableau

Power BI

Reporting

Variance analysis

Data visualization

English communication

Education

Bachelor's degree

Diploma or higher

Tools

Excel

Job description

TDCX, Inc. is a Singapore-headquartered global BPO company that delivers CX solutions across industries. This analytics/quality role focuses on turning metrics into actionable insights through dashboards and reports to support staffing, performance, and profitability.

The position involves market analysis, data presentation, and continual improvement of the Quality Management System, with English communication and cross-functional collaboration across markets.