Front Desk and Community Stewardship Coordinator (Full Time), Singapore

Hom Yoga; Singapore; On-site; SGD 4,200 - 6,600; Full time

Benefits offered by this job

Competitive full-time salary

Unlimited yoga classes

Staff privileges

Growth opportunities

Job summary

Hom Yoga in Singapore is seeking a Front Desk and Community Stewardship Coordinator to lead daily studio operations and deliver exceptional member experiences. You will manage bookings, payments, inquiries, and maintain policies with warmth and professionalism.

You will drive member engagement and sales through direct engagement, lead follow-up, partnerships, and campaigns, while supporting business development and a healthy membership pipeline.

Qualifications

• Experience in front desk or customer-facing roles.
• Strong communication and relationship-building skills.
• Willingness to work shift hours and stay calm under pressure.

Responsibilities

• Front Desk Operations & Member Experience: anchor of the studio floor with warm, confident care.
• Coordinate daily opening/closing, bookings, check-ins, payments and inquiries.
• Drive community stewardship and sales through direct engagement and campaigns.

Skills

Customer service

Sales & upselling

Communication

Relationship building

Reliability & punctuality

Job description

Front Desk and Community Stewardship Coordinator (Full Time), Singapore

What You Will Own

1. Front Desk Operations & Member Experience

You are the anchor of the studio floor.

• Create an exceptional member experience with presence, warmth, confidence and care
• Run daily opening/closing procedures with consistency and care
• Manage all bookings, check-ins, payments, refunds, and package enquiries accurately
• Handle member questions and issues with empathy and solution-focused approach
• Uphold studio policies fairly and professionally
• Work closely with team to ensure systems and processes are followed through and actively refine SOPs for greater efficiency
• Coordinate daily maintenance, cleanliness checks, overall operational excellence and energetic flow of the space

2. Community Stewardship & Sales

You are driven by creating more value and impact that balance revenue, care and long-term relationships.

• Actively seek out new sales or conversion opportunities through direct engagement with members at the studio before/after class, networking and social media
• Consistent follow up with leads, lapsed members, and inquiries
• Build strong relationships with members by suggesting only suitable offerings
• Tracking of conversations with members and sales growth data
• Support flash sales, promos, and seasonal campaigns

Success looks like:Members feel cared for, not sold to, and revenue grows steadily.

3. Business Development Support

You help turn ideas into execution.

• Execute strategies to grow membership leads and revenue
• Identify and follow through with B2B opportunities such as corporate classes, partnerships and brand collaborations
• Assist in building a healthy pipeline and deliver consistent sales results aligned to company targets

Success looks like:Great ideas don't stay "ideas". They become completed, measured actions.

Who This Role Is For

• Care about bringing more value and impact to people and their wellbeing
• Able to remain confident and calm under pressure
• Possess a solutions-focused mindset and always thinking win-win
• Enjoy consistency and seeing things through
• Excellent communication, negotiation and relationship-building capabilities
• Willingness to work shift hours
• Reliable and punctual

This role is not for someone who:

• Only wants a quiet admin job
• Needs constant direction
• Is uncomfortable with accountability

Compensation & Benefits

• Competitive full-time salary (aligned with experience)
• Unlimited yoga classes & staff privileges
• Opportunities to grow with the business