Field Technician (POS Terminal)

West Sirius Industries; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

West Sirius Industries in Singapore is seeking a Field Technician to support the POS terminal rental business by attending on-site service requests, installing and replacing terminals, and performing basic troubleshooting.

You must have your own motorbike, be able to travel to merchant sites, communicate in English, and handle basic computer and mobile-app tasks. The role offers hands-on field work with on-site merchant interactions.

Qualifications

• Nitec or Diploma in Electronics, IT, Engineering or related fields.
• Able to communicate in English
• Possess own motorbike and willing to travel for onsite support.
• Basic computer and mobile app skills.
• Responsible, punctual and willing to learn.

Responsibilities

• Install, replace, swap or collect POS terminals at merchant locations.
• Perform basic setup, including power connection, SIM card checking, network connection, printer roll installation and device testing.
• Guide merchants on basic terminal usage.
• Collect service acknowledgements and installation records.
• Troubleshoot common terminal issues onsite or escalate as needed.
• Replace, reset or collect devices when necessary.

Skills

English communication

Willingness to travel

Punctual and responsible

Basic computer skills

Willing to learn

Education

Nitec or Diploma in Electronics, IT, Engineering or related fields

Job description

The Field Technician supports the POS terminal rental business by attending onsite service requests, installing and replacing terminals, performing basic troubleshooting, and assisting merchants. This role requires the candidate to have your own motorbike for work purposes.

$2500-$3000 Basic + AWS + VB

Office location: Woodlands

Key Responsibilities

POS Terminal Installation & Support

• Install, replace, swap or collect POS terminals at merchant locations.
• Perform basic setup, including power connection, SIM card checking, network connection, printer roll installation and device testing.
• Guide merchants on basic terminal usage.
• Collect service acknowledgements and installation records.

Basic Troubleshooting

• Troubleshoot common terminal issues such as power, battery, charging, SIM card, network, printer, login and error messages.
• Determine if issues can be resolved onsite or require escalation.
• Replace, reset or collect devices where necessary.

Merchant & Field Support

• Attend onsite support requests within required timelines.
• Communicate professionally with merchants and provide job updates.
• Escalate urgent or unresolved issues promptly.
• Collect faulty or returned terminals and accessories.
• Record serial numbers and returned items accurately.
• Assist with device packing, labelling and stock updates.
• Handle company assets responsibly.

Qualifications

• Nitec or Diploma in Electronics, IT, Engineering or related fields.
• Able to communicate in English
• Possess own motorbike and willing to travel for onsite support.
• Basic computer and mobile app skills.
• Responsible, punctual and willing to learn.

Good to haves

• Experience in field service, POS support, IT support, electronics or customer service is an advantage, but not required.
• Comfortable interacting with merchants and customers onsite.
• Able to follow SOPs and troubleshooting guides.
• Familiar with WhatsApp, email or ticketing systems for job updates.