Field Service Technician

STYL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

STYL Solutions in Singapore is seeking an experienced and self-driven Service Technician/Engineer to join our Operations team to keep our hardware, software and IoT solutions performing at peak levels.

You will install and set up products onsite locally and overseas, coordinate delivery with customers, flash firmware, service and refurbish units, maintain accurate service records, provide real-time JIRA updates, and look after the company service vehicle to ensure safe operations.

Qualifications

• Min. NITEC/ Diploma in Electrical & Electronics Engineering, Computer Engineering or relevant.
• Experience in handling and servicing POS terminals and IoT devices.
• Min. 1 year of experience in a similar role.
• Possess Class 3 driving license with at least 1 year driving experience.
• Familiar with computer hardware, basic troubleshooting and with mobile tools and applications.
• Able to test, repair and service technical equipment.
• Possess good computer skills including internet navigation, word processing and spreadsheets.
• Ability to work under pressure.
• Ability to prioritize tasks based on urgency and importance.
• Able to travel outside of Singapore independently and on an ad-hoc basis.
• Fluent in English, written and verbal is a must; proficiency in Mandarin, Malay or local dialect is a strong advantage for liaison with relevant stall owners and merchants.

Responsibilities

• Installation and set-up of all products onsite both locally and overseas.
• Arranging delivery and installation with customers.
• Preparing products (e.g. flashing of firmware) and tools before delivery/installation.
• Servicing, refurbishing and maintenance of all products, including: liaising and scheduling with customers after checking on warranty validity; ensuring the availability of warranty set for replacement; repairing, troubleshooting units that break down.
• Maintain accurate Service Records for all onsite visits and repairs.
• Provide real-time JIRA updates to track ticket status and technical resolutions.
• Responsible for the maintenance and upkeep of the company service vehicle, ensuring it is clean, fueled, and serviced regularly for safe operations.

Skills

Fluent in English

Ability to work under pressure

Good computer skills

Troubleshooting skills

Willingness to travel

Education

NITEC or Diploma in Electrical & Electronics Engineering or Computer Engineering

Tools

POS terminals

IoT devices

Firmware flashing tools

Job description

About STYL Solutions

Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies forsmart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software, and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry. Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

STYL is looking for an experienced and self-driven Service Technician/Engineer to join our Operations team in maintaining and keeping our products working at its best performance.

Responsibilities

• Installation and set-up of all products onsite both locally and overseas.
• Arranging delivery and installation with customers.
• Preparing products (e.g. flashing of firmware) and tools before delivery/installation.
• Servicing, refurbishing and maintenance of all products, including:
  • Liaising and scheduling with customers after checking on warranty validity.
  • Ensuring the availability of warranty set for replacement.
  • Repairing, troubleshooting units that break down.
• Maintain accurate Service Records for all onsite visits and repairs.
• Provide real-time JIRA updates to track ticket status and technical resolutions.
• Responsible for the maintenance and upkeep of the company service vehicle, ensuring it is clean, fueled, and serviced regularly for safe operations.

Qualifications

• Min. NITEC/ Diploma in Electrical & Electronics Engineering, Computer Engineering or relevant.
• Experience in handling and servicing POS terminals and IoT devices.
• Min. 1 years of experience in a similar role preferred.
• Possess Class 3 driving license with at least 1 year driving experience.
• Familiar with computer hardware, basic troubleshooting and with mobile tools and applications.
• Able to test, repair and service technical equipment.
• Possess good computer skills including internet navigation, word processing and spreadsheets.
• Ability to work under pressure.
• Ability to prioritize tasks based on urgency and importance.
• Able to work at heights and carry ladder/tools/parts to work site.
• Able to work after-hours and/or weekends to support facility event schedules on short notice and/or on-call services.
• Able to travel outside of Singapore independently and on an ad-hoc basis.
• Responsible and positive learning attitude.
• Fluent in English, written and verbal is a must; proficiency in Mandarin, Malay or local dialect is a strong advantage for liaising with relevant stall owners and merchants.

Working Hours/ Day

• Monday to Friday, 8:00 am to 5:00 pm
• Lunch break: 1 hour