Field Service Scheduling & Ops Lead

Waters Corporation; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Waters Corporation is seeking a skilled scheduling professional in Singapore to optimize field service delivery by planning and coordinating Field Service Engineers (FSEs). Your role will focus on timely customer support, efficient resource utilization, and achieving service KPIs.

Responsibilities include allocating engineers, coordinating with managers and coordinators, monitoring workload and schedule adherence, and driving scheduling improvements to boost productivity.

Qualifications

• Bachelor’s degree or diploma in Engineering, Science, or Business/Operations Management.
• 2–4 years of experience in service scheduling, dispatch coordination, workforce planning, or service operations.
• Experience in technical service organizations, laboratory instruments, or engineering support operations is preferable.
• Strong planning, coordination, analytical, and communication skills.

Responsibilities

• Plan and schedule preventive maintenance, breakdown calls, installations, and other service activities.
• Allocate Field Service Engineers based on technical skills, availability, location, and customer priorities.
• Coordinate with Service Team Managers, Field Engineers, and Service Coordinators to ensure timely service delivery.
• Monitor engineer workload, utilization, schedule adherence, and pending service activities.
• Manage schedule changes and prioritize urgent customer requirements.
• Maintain accurate scheduling records in service systems.
• Identify opportunities to improve scheduling efficiency and engineer productivity.

Skills

Planning

Coordination

Analytical

Communication

Education

Bachelor’s degree or diploma in Engineering, Science, or Business/Operations Management

2–4 years of experience in service scheduling, dispatch coordination, workforce planning, or service operations

Job description

Waters Corporation is seeking a skilled scheduling professional in Singapore to optimize field service delivery by planning and coordinating Field Service Engineers (FSEs). Your role will focus on timely customer support, efficient resource utilization, and achieving service KPIs.

Responsibilities include allocating engineers, coordinating with managers and coordinators, monitoring workload and schedule adherence, and driving scheduling improvements to boost productivity.