Field Service Engineer (SNT)

NOVA MEASURING INSTRUMENTS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Benefits offered by this job

Paid annual vacation

Transportation allowance

Employee Insurance

Job summary

NOVA MEASURING INSTRUMENTS SINGAPORE PTE. LTD. is looking for a responsible individual to implement customer support policies and assist OEM partners and end users. Responsibilities include training users, maintaining reporting methods, and managing inventory.

The ideal candidate will have a Bachelor's degree in Semiconductor or related fields and possess strong communication skills. Enjoy various perks including paid vacations, transportation allowances, employee insurance, and professional development opportunities.

Qualifications

• Bachelor's degree in Semiconductor, Engineering, or Optics.
• Experience in semiconductor industry preferred.
• Good communication and teamwork abilities.

Responsibilities

• Implement Customer Support Policy for OEM End Users.
• Maintain company systems and proper reporting methods.
• Provide training and support for all users.

Skills

Communication Skills

Teamwork

Service Oriented

Proactivity

Education

Bachelor’s degree related to Semiconductor / Engineering / Optics industry

Job description

Role & Responsibilities

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
• Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
• Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
• Assist in new equipment integration, “add-ons,” and upgrades.
• Provide feedback to the headquarters based on experience gained with customers.
• Other tasks deemed necessary by the Management.

Requirements

• Bachelor’s degree related to Semiconductor / Engineering / Optics industry. – Mandatory
• Work on standby and oversea support if need.
• Prior experience in semiconductor industry would be an advantage.
• Proficient in English.
• Fresh graduates are welcome.
• Good communication skills, team player, service oriented.
• Ability to work cooperatively in a team environment, and under demanding timelines.
• Proactive with a hands‑on approach.
• Positive attitude and able to work independently.

Life at Nova

• Enjoy paid annual vacation and sick days, as well as allowance for transportation and spot bonus.
• Get recognition of your special occasions and enjoy diverse holiday gifts and fun swag.
• Employee Insurance (Outpatient Medical Plan, Hospitalization & Surgical Plan, Critical Illness Plan, Accidental Plan, Life Insurance Plan)
• Take advantage of training and learning programs to further develop as a professional.