Field Service Engineer (SNT)

Nova Measuring Instruments; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Nova Measuring Instruments in Singapore is seeking a Field Service Engineer to support business growth in the SNT department. In this pivotal role, the engineer will implement customer support policies and ensure system maintenance.

Ideal candidates hold a relevant Bachelor's degree and possess strong communication skills. Fresh graduates are welcome, and experience in the semiconductor industry is advantageous. The position involves hands-on responsibilities and excellent teamwork.

Qualifications

• Bachelor’s degree related to Semiconductor / Engineering / Optics industry is mandatory.
• Prior experience in semiconductor industry is an advantage.
• Fresh graduates are welcome.

Responsibilities

• Implement the Customer Support Policy for the OEM End User.
• Supervise, maintain and support company systems in the field.
• Maintain company’s parts inventory.
• Provide feedback to the headquarters based on experience with customers.

Skills

Good communication skills

Team player

Service oriented

Ability to work cooperatively

Proactive with a hands-on approach

Positive attitude

Education

Bachelor’s degree related to Semiconductor / Engineering / Optics

Job description

The SNT department at Nova Singapore is looking for a Field Service Engineer to support our business and drive its growth.

As a Field Service Engineer, you will play a pivotal role in the SNT division, contributing to the overall success of Nova. This position offers an exciting opportunity for individuals who are passionate about Semiconductor and are eager to make a meaningful impact through the role.

Responsibilities

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
• Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
• Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
• Assist in new equipment integration, “add-ons,” and upgrades.
• Provide feedback to the headquarters based on experience gained with customers.
• Other tasks deemed necessary by the Management.

Requirements

• Bachelor’s degree related to Semiconductor / Engineering / Optics industry. – Mandatory
• Work on standby and oversea support if need.
• Prior experience in semiconductor industry would be an advantage.
• Fresh graduates are welcome.
• Good communication skills, team player, service oriented.
• Ability to work cooperatively in a team environment, and under demanding timelines.
• Proactive with a hands-on approach.
• Positive attitude and able to work independently.

If you need assistance due to a disability, you may contact us at [emailprotected]