Field Service Engineer | Semicon | East

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP Technologies (S) Pte Ltd seeks a hands-on Field Service Engineer to install, relocate, and commission biomedical or industrial equipment at customer sites. You will conduct start-up activities, perform on-site maintenance, and provide both warranty and paid service support as required.

The role requires strong diagnostic skills, ability to travel frequently (domestic and international), and willingness to work flexible shifts including on-call duties.

Qualifications

• Bachelor’s degree in Electronics, Engineering, or related field with 5+ years experience; or Master’s degree with 3+ years; or equivalent work experience.

Responsibilities

• Install and relocate equipment at customers’ sites and conduct start-up, cut-over and check-out activities.
• Provide warranty tool support or paid service for out-of-warranty tools via on-site preventive maintenance and addressing abnormalities.
• Apply troubleshooting techniques to isolate malfunctions and determine corrective actions; replace defective units when needed.
• Implement field modifications or ECOs involving removal/installations of assemblies and subsystems.
• Carry out Tier 2 process qualification work.
• Prepare logs, service records, and diagnostic updates; maintain accurate documentation.
• Represent the company professionally to customers and inform them of new needs.
• Develop good customer relations during installation and execution of service contracts.
• Maintain equipment (tool kit, diagnostic test equipment, spare parts) in good working condition.

Skills

Field service

Customer engagement

Diagnostics

Electrical schematics

Interpersonal communication

Independent work

Education

Bachelor’s degree in Electronics/Engineering or related field

Master’s degree (optional)

Job description

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escape for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Requirements:

• Bachelor’s degree in Electronics, Engineering, or related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
• Self-starter who can work independently and has a deep desire to learn and grow with the Company
• Strong interpersonal and communication skills
• Able to actively engage customers on technical solutions
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• Able to perform rostered 24/7 on call standby duty for a week
• Willing to support short term, overseas assignment
• Able to work swing shift (Tues – Sat and/or Wed – Sun)
• Candidates with no prior experience may be considered

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Fiona Koh| Registration No: R11092393