Customer Service Agent (Flight Operations)

inMy Jet; Singapore; Presencial; SGD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Jet Aviation Singapore is seeking a Customer Service Agent (Flight Operations) to be the first point of contact for passengers, crew, and visitors at our busy FBO.

You will handle inquiries, coordinate services, support pre-flight and post-flight activities, and ensure every arrival and departure is seamless and warmly managed.

The role requires a customer‑centric mindset, excellent communication, calm professionalism under pressure, and strong teamwork in a fast-paced aviation environment.

Formación

• Customer-centric mindset required.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.

Responsabilidades

• Deliver warm, professional service to passengers, flight crews and visitors.
• Respond to inquiries and coordinate handling requests.
• Support pre-flight and post-flight activities and other operational tasks.
• Assist flight crews with service needs to ensure smooth aircraft operations.

Conocimientos

Customer service

Communication

Interpersonal skills

Calm under pressure

Organizational skills

Teamwork

Educación

High School Diploma or equivalent

Descripción del empleo

# Customer Service Agent (Flight Operations)Jet AviationSingapore, SG, 79780019 days agoJob descriptionPosition SummaryDeliver Exceptional Experiences in Private AviationAre you passionate about customer service and thrive in a fast-paced, dynamic environment? Join our team as a Customer Service Agent and become the first point of contact for passengers, crew members, and visitors at our world-class Fixed Base Operation (FBO).In this role, you will play a vital part in creating a seamless and memorable experience for our customers, ensuring every arrival and departure is handled with professionalism, warmth, and attention to detail. If you enjoy working with people, take pride in delivering outstanding service, and are looking for an exciting career within the aviation industry, we would love to hear from you.Main ResponsibilitiesAs a Customer Service Agent, you will:• Deliver exceptional customer service to passengers, flight crews, and visitors, ensuring a welcoming and professional experience at all times.• Act as the primary point of contact for customer enquiries, requests, feedback, and service coordination.• Respond promptly and effectively to customer needs, resolving issues with professionalism and care.• Provide information on available products and services while identifying opportunities to enhance the customer experience.• Coordinate and manage handling requests, pre-flight and post-flight administrative activities, and other operational support functions.• Assist flight crews and passengers with a wide range of service requirements to ensure smooth aircraft operations.• Support and actively participate in the Safety & Quality Management System, contributing to a strong safety culture.• Identify, report, and escalate potential hazards, incidents, near misses, and safety concerns in accordance with company procedures.• Collaborate closely with internal teams to ensure operational excellence and customer satisfaction.Minimum RequirementsTo be successful in this role, you must possess:• A valid Singapore Class 3 or Class 3A Driving Licence.• Willingness and flexibility to work rotating shifts, including weekends, public holidays, and overnight shifts as required.• A High School Diploma, GCE 'O' Levels, NITEC, Higher NITEC, Diploma, or equivalent qualification.• Excellent communication and interpersonal skills with a customer-centric mindset.• The ability to remain calm, professional, and effective in a fast-paced environment.• Strong organisational skills with attention to detail.• A positive attitude, strong initiative, and the ability to work independently as well as part of a team.The following would be advantageous:• Previous experience in aviation, hospitality, luxury service, customer service, or a related industry.• Experience working in a customer-facing environment with high service expectations.• Familiarity with airport or ground handling operations.Desired CharacteristicsWe're seeking individuals who are:• Passionate about delivering exceptional customer experiences.• Professional, approachable, and service-oriented.• Adaptable and able to perform effectively under pressure.• Proactive, resourceful, and solutions-focused.• Accountable, reliable, and committed to excellence• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentThe employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.