Field Service Engineer — SEM & FIB Systems (On-Site)

REVUP CONSULTING PTE. LTD.

Singapore

On-site

SGD 48,000 - 60,000

Full time

12 days ago

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Job summary

REVUP CONSULTING PTE. LTD. is seeking a proactive Field Service Engineer to manage service support across Singapore and Southeast Asia. You will combine hands-on troubleshooting with strong customer engagement for academic and industrial clients.

Responsibilities include on-site support, installation, commissioning, and training, with focus on FE-SEM/FIB and related instrumentation. Occasional weekend standby may be required.

Qualifications

2+ years in field service, troubleshooting or maintenance of complex equipment.
Experience with microscopy or semiconductor instruments is a plus.
Strong communication and customer-facing skills.

Responsibilities

Provide on-site technical support, installation, commissioning, and user training for equipment across Singapore and SEA.
Diagnose and resolve issues, perform maintenance and repairs to ensure optimal performance.
Support sales and demonstrations for product adoption.
Maintain service records via CRM and ticketing systems.
Build relationships with customers through engagement and follow-ups.
Promote service contracts, upgrades, and accessories for recurring revenue.
Assist tier-1 accounts on uptime improvement projects.

Skills

Field service

Technical troubleshooting

Customer service

Communication

Independent work

Team collaboration

Maintenance & repair

Problem solving

Tools

FE-SEM

FIB systems

Laser-based repair systems

Electron-beam lithography

Job description

Responsibilities include on-site support, installation, commissioning, and training, with focus on FE-SEM/FIB and related instrumentation. Occasional weekend standby may be required.

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