Field Service Engineer (Engines / Genset)

JDA WMS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JDA WMS Pte Ltd is seeking an experienced Service Engineer to investigate and resolve customer complaints and product failures, and to provide after-sales technical support and on-site service to distributors and end customers in Singapore.

The role covers reviewing warranty claims, supporting field installations and training, and participating in standby rotation for 24/7 emergency support across the Asia Pacific region.

Qualifications

• Diploma or degree in Mechanical or Electrical Engineering.
• Willingness to travel regularly within Asia Pacific and Southeast Asia regions.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Carry out installation, commissioning, and on-site training for customers, in line with the project scope.
• Provide timely after-sales technical support, troubleshooting, and on-site service to keep customers' equipment operational.
• Service and support a wide range of diesel generator sets, from small to large capacity.
• Keep all technical and training documentation current and well organized.
• Deliver targeted training to distributors and dealers on servicing and troubleshooting, so service quality stays high across the network.
• Maintain close relationships with key customers and follow each issue through to resolution.
• Provide technical assistance during factory testing of special projects.
• Investigate the root causes of failures and recommend corrective solutions.
• Handle the technical side of warranty discussions with customers.
• Take on other service and training duties as assigned.

Skills

Mechanical Engineering

Electrical Engineering

Problem Solving

Customer Service

Willingness to Travel

Education

Diploma or Degree in Mechanical or Electrical Engineering

Job description

Role Overview

You will investigate and resolve customer complaints and product failures, and provide after-sales technical support and on-site service to distributors and end customers. The role also covers reviewing and supporting warranty claims from distributors, and taking part in the standby rotation for 24/7 emergency customer support.

Key Responsibilities

• Carry out installation, commissioning, and on-site training for customers, in line with the project scope.
• Provide timely after-sales technical support, troubleshooting, and on-site service to keep customers' equipment operational.
• Service and support a wide range of diesel generator sets, from small to large capacity, and provide service and training input to other departments.
• Keep all technical and training documentation current and well organized.
• Deliver targeted training to distributors and dealers on servicing and troubleshooting, so that service quality stays consistently high across the network.
• Maintain close relationships with key customers and follow each issue through to resolution.
• Provide technical assistance during factory testing of special projects.
• Investigate the root causes of failures and recommend corrective solutions.
• Handle the technical side of warranty discussions with customers.
• Take on other service and training duties as assigned.

Qualifications and Requirements

• Diploma or degree in Mechanical or Electrical Engineering, with minimum 5 years of relevant experience.
• Willingness to travel regularly within the Asia Pacific and Southeast Asia regions.
• Collaborative, task-oriented, and a strong problem solver.
• Strong customer service orientation and a genuine interest in power generation products.
• Hands-on experience with engine brands such as MHI, MTU, John Deere, or Volvo is a plus.

JDA WMS Pte Ltd