Field Service Engineer / Application Engineer - 5 Days Work Week

JPT Opto-Electronics Pte. Ltd.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Benefits offered by this job

5-Day Work Week

Attendance Allowance

Travel Allowance

Quarterly Department Dinners

Monthly Birthday Celebrations

Career Growth Opportunities

Friendly & Supportive Team Environment

Job summary

JPT Opto-Electronics Pte. Ltd. is seeking a Field Service / Application Engineer to join our growing team in Singapore.

You will install, configure, and commission optical and electronic equipment at customer sites, provide on-site training, and conduct preventative maintenance to maximise system uptime. The role requires 2–3 years of field service experience, strong electro-optical knowledge, and excellent communication skills.

Qualifications

• Formal qualification in Electrical Engineering, Electronic Engineering, or related discipline, or equivalent practical experience in field service roles within laser or opto-electronics industries.
• Minimum 2–3 years in field service, installation, or maintenance of electrical or optical systems.
• Strong knowledge of electronic components, optical systems, and diagnostic troubleshooting methodologies.
• Proficiency in reading technical drawings, schematics, and engineering documentation.
• Excellent problem-solving abilities with methodical approach to diagnosing and resolving issues.
• Exceptional communication skills to explain complex concepts to non-technical customers.
• Willing to travel to customer sites across the region as required.
• Strong organizational and time management skills, capable of handling multiple service requests.

Responsibilities

• Install, configure, and commission optical and electronic equipment at customer sites, ensuring compliance with specifications and quality standards.
• Perform routine maintenance and preventative servicing to minimise downtime and extend equipment lifespan.
• Diagnose and troubleshoot malfunctions with diagnostic tools to identify root causes and implement solutions.
• Provide on-site technical support and training to customers for effective operation.
• Document all service activities, maintenance records, and findings clearly for internal and customer records.
• Respond promptly to customer calls and emergencies, prioritising by urgency and impact.
• Collaborate with engineering and sales teams to relay customer feedback and support service offerings.
• Maintain a well-stocked mobile service unit with tools, spare parts, and documentation.
• Adhere to health and safety regulations and company policies during service activities.

Skills

Strong technical knowledge of electric

Optical systems knowledge

Diagnostic troubleshooting

Reading schematics/technical drawings

Excellent communication

Willingness to travel

Time management

Education

Electrical or Electronic Engineering degree

Tools

CMMS familiarity

Job description

Join Our Team and Grow Your Career in Industrial Automation!

We are looking for a passionate and motivated Field Service / Application Engineer to join our growing team!

Why Join Us?

• 5-Day Work Week - Monday to Friday, 9:00 AM - 6:00 PM/8:30 AM - 5:30 PM

• Attendance Allowance

• Travel Allowance - Based on travel region

• Quarterly Department Dinners - Enjoy great food and team bonding

• Monthly Birthday Celebrations - Celebrate special moments together

• Career Growth Opportunities - Gain hands-on experience in industrial automation and advanced technology

• Friendly & Supportive Team Environment

Your Responsibilities

• Install, configure, and commission optical and electronic equipment at customer sites, ensuring compliance with technical specifications and quality standards

• Conduct routine maintenance and preventative servicing of installed systems to minimise downtime and extend equipment lifespan

• Diagnose and troubleshoot equipment malfunctions efficiently, using technical knowledge and diagnostic tools to identify root causes and implement solutions

• Provide on-site technical support and training to customers, enabling them to operate their systems effectively and independently

• Document all service activities, maintenance records, and technical findings in a clear and timely manner for internal records and customer reporting

• Respond promptly to customer service calls and emergency requests, prioritising issues based on urgency and business impact

• Collaborate with the engineering and sales teams to relay customer feedback, identify potential system improvements, and support the development of enhanced service offerings

• Maintain a well-stocked mobile service unit with necessary tools, spare parts, and technical documentation for field operations

• Ensure compliance with health and safety regulations and company policies during all service activities

What We're Looking For

• Formal qualification in Electrical Engineering, Electronic Engineering, or a related discipline, or equivalent practical experience in field service roles within the laser industry or opto-electronics industry

• Proven experience (minimum 2-3 years) in field service, installation, or maintenance of electrical or optical systems

• Strong technical knowledge of electronic components, optical systems, and diagnostic troubleshooting methodologies

• Proficiency in reading technical drawings, schematics, and engineering documentation

• Excellent problem-solving abilities with a methodical approach to diagnosing and resolving technical issues

• Exceptional communication skills, with the ability to explain complex technical concepts clearly to non-technical customers

• Willing and able to travel to customer sites across the region as required

• Strong organisational and time management skills, with the ability to manage multiple service requests and prioritise effectively

• A commitment to delivering high-quality customer service and maintaining professional standards at all times

• Preferred: Certification in relevant electronic or optical systems, experience with specific opto-electronics brands or platforms, or familiarity with computerised maintenance management systems (CMMS)