Field Service Engineer - 24/7 Standby & Troubleshoot

Atlas Copco; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Edwards, a brand within the Atlas Copco Group, is seeking a frontline service engineer in Singapore to perform installation, commissioning, maintenance and troubleshooting of Edwards products. You will adhere to SOPs, conduct software setup and basic analytics, and provide detailed feedback and reports to enable informed decisions.

A standby and shift pattern may be required to meet contractual commitments.

Qualifications

• Minimum 1 year working experience in engineering, service or maintenance with external customers.
• Fresh graduates with engineering certificates considered.
• Strong customer-focus to meet expectations and timelines.
• Able to work in a multi-cultural, multilingual environment.
• Team player who supports the manager and the team.

Responsibilities

• Perform installation, commissioning, maintenance and troubleshooting of Edwards products.
• Follow defined work processes, risk assessments and SOPs.
• Carry out software setup, basic analytics and fault-finding, escalate issues as needed.
• Provide clear field service feedback and reports to supervisor for root-cause analysis.
• Be prepared for standby duty and shift patterns to meet customer commitments.

Skills

Customer service

Team collaboration

Multicultural communication

Problem solving

Education

Engineering certificate

Job description

Edwards, a brand within the Atlas Copco Group, is seeking a frontline service engineer in Singapore to perform installation, commissioning, maintenance and troubleshooting of Edwards products. You will adhere to SOPs, conduct software setup and basic analytics, and provide detailed feedback and reports to enable informed decisions.

A standby and shift pattern may be required to meet contractual commitments.