Field Service Engineer

Jtron (SAP) Pte Ltd; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Jtron (SAP) Pte Ltd is seeking an onsite Technical Support Engineer to install, calibrate and service Semiconductor Testers & Handlers and related OEM products at customer sites, locally and overseas.

You will troubleshoot workstation hardware and OS, perform system upgrades, prepare service reports and maintain strong customer relationships while travel is frequent to support operations worldwide.

Qualifications

• Self-starter with minimal supervision.
• Willingness to travel frequently, including overseas.
• Experience in the semiconductor production testing environment preferred.
• Good communication and teamwork: build relationships with customers and colleagues.

Responsibilities

• System maintenance and troubleshooting of workstation hardware and OS.
• Set-up, install, upgrade, and troubleshoot automated semiconductor equipment at customer sites (local and overseas).
• Prepare service reports and feedback on equipment performance.
• Engage with customers to ensure high levels of service and quality.
• Perform other duties as required by the company or partners.

Skills

Self-starter

Customer communication

Team player

Flexibility

Responsibility

Travel readiness

Education

Degree in Mechanical or Electronics

Job description

Job Scope

Responsible for onsite Technical Support such as system installation, preventive maintenance. periodic system calibration, system upgrades and repair services for Semiconductor Testers & Handlers and OEM related products.

• System maintenance &Troubleshoot workstation hardware & operating system
• Set-up, install, buy-off, upgrade and trouble-shoot automated semiconductor and other related equipment at customer sites, both local and overseas.
• Prepare service reports and provide feedback on technical issues with regards to equipment performance.
• Actively engage with customers to ensure highest level of service commitment and quality.
• In addition, you are also expected to perform any other lawful and reasonable duties as determined by the Company or Company’s partners/customers based on the business needs.

Traits and qualifications

• Degree in Mechanical or electronics
• 1)People with good personality, integrity, Initiative, work flexibility and responsibility.
• 2)Work experience in the semiconductor industry and its environment particularly in production testing will be preferred.
• 3)Knowledge and 1-2years working experience with Advantest pick‑and‑place automated Handlers and HP/Agilent/Verigy/Advantest legacy test systems will be an added advantage.
• 4)Must be a self-starter and work with minimal supervision, with ability to handle difficult issues.
• 5)Good communication skill, able to build relationships with customers, a team player and able to render help to teammates, a positive can-do attitude with well-organized work style.
• 6)Must be able to travel frequently and undertake long‑term overseas assignments to support operational and customer needs.