Field Service Engineer

Sartorius; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Sartorius Singapore seeks a Field Service Engineer to perform on-site installations, calibrations and preventive maintenance on Sartorius equipment, ensuring reliable operation and customer satisfaction.

You will provide on-site and remote support, troubleshoot issues, document work and comply with safety standards, while traveling to customer sites as required. The role emphasizes clear communication and adherence to service procedures.

Qualifications

• Field service experience in electronic or mechanical systems.
• Proven ability to troubleshoot complex equipment.
• Excellent communication with customers.
• Maintain accurate service documentation.

Responsibilities

• Install, calibrate and maintain Sartorius equipment at customers' sites.
• Provide on-site and remote support to resolve issues.
• Escalate complex problems following defined processes.
• Maintain service documentation and time reporting.
• Ensure safety with site rules during service activities.

Skills

Technical certification

Electronics

Mechanical Eng

Troubleshooting

Customer-facing

Documentation

Travel readiness

Education

Technical certification in Electronics/Mechanical Eng

Job description

Field Service Engineer delivers on‑site and remote technical service for Sartorius equipment to ensure reliable system operation, customer satisfaction and compliance with defined service standards.

Main Responsibilities & Tasks

• Perform installations, calibrations and preventive maintenance activities on Sartorius equipment at customer sites by applying approved service procedures and adhering to internal and customer guidelines to ensure proper system functionality and long‑term operational reliability
• Provide on‑site and remote technical support to customers by analyzing reported issues, identifying causes of failures and applying corrective actions to ensure uninterrupted customer operations
• Escalate complex technical issues to higher support levels by documenting findings and following defined escalation processes to ensure timely and effective resolution
• Maintain accurate and complete service documentation, including time reporting, expenses and work performed by using approved service and reporting systems to ensure transparency, traceability and compliance
• Ensure adherence to customer‑specific and internal health and safety requirements during all service activities by following safety instructions and site regulations to protect people, equipment and facilities
• Apply standard service procedures and guidelines consistently by following defined processes and quality standards to ensure service quality and process compliance

Qualification & Skills

• Technical certification in Electronics, Mechanical Engineering, or a related technical field
• 2+ years of experience in field service, maintenance or technical support roles involving electronic, mechanical, or hydraulic systems
• Demonstrated ability to troubleshoot mechanical and electrical systems in a customer-facing environment
• Strong communication skills and a customer-oriented mindset to explain technical topics clearly and professionally
• Ability to follow structured service processes and documentation standards
• Valid driver’s license and willingness to travel

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.